John Logue
The Colony,TX
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adapt to working effectively, unsupervised, and quickly mastering new skills. Able to keep clients and customers happy and smiling, while resolving their issues in the shortest time possible.
Overview
15
15
years of professional experience
Work History
Auto Transfer Agent Supervisor
ISG/Stericycle
10.2013 - 10.2023
- Oversaw and assigned 90 transfer agents all lemon law documents and case loads for each other them across 48 states.
- Provided leadership and updated information to each transfer agent.
- Consulted with other professionals regarding treatment of specific clients.
- Reviewed customer information for accuracy prior to processing transactions.
- Processed all incoming and outgoing funds from customers' accounts in accordance with established procedures.
Customer Service Representative
ACT Communications Group
07.2008 - 10.2013
- Increased customer satisfaction ratings 50% by effectively answering questions, suggesting effective solutions and resolving issues quickly.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Answered customer inquiries and provided accurate information regarding products and services.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
Education
Associate of Science - Medical Administration
Ultimate Medical Academy - Clearwater
Clearwater, FL01.2022
Bachelor of Arts - Business Management
Texas A&M University
College Station, TX09-1993
Skills
- Customer Service
- Price Analysis
- Critical Thinking
- Client Relations
- Schedule Management
- Business Growth
- Risk Mitigation
- Team Leadership
- Dispute Resolution
Timeline
Auto Transfer Agent Supervisor
ISG/Stericycle
10.2013 - 10.2023
Customer Service Representative
ACT Communications Group
07.2008 - 10.2013
Associate of Science - Medical Administration
Ultimate Medical Academy - Clearwater
Bachelor of Arts - Business Management
Texas A&M University