Lee Jackson
San Diego,CA
Summary
Dependable retail sales professional with experience in dynamic, high-performance environments. Skilled in processing transactions, handling cash, using registers and arranging merchandise. Maintains high-level customer satisfaction by smoothly resolving customer requests, needs and problems.
Overview
15
15
years of professional experience
Work History
Merchandise Retail Clerk
San Diego Zoo
11.2016 - 11.2021
- Answered questions about store policies and addressed customer concerns.
- Enhanced customer satisfaction by providing efficient and friendly service at the checkout.
- Helped customers complete purchases, locate items, and join reward programs.
- Achieved high levels of accuracy when managing inventory, resulting in minimal discrepancies and improved overall efficiency.
- Processed returns and exchanges swiftly, maintaining customer satisfaction while adhering to store policies.
- Ensured accurate cash handling procedures were followed during transactions, minimizing errors and discrepancies.
- Developed strong relationships with customers by delivering exceptional service and addressing their needs efficiently.
Merchandise Assistant Supervisor
Sea World San Diego
04.2007 - 04.2016
- Assisted in the development of promotional campaigns to drive store traffic during peak seasons, leading to increased sales opportunities.
- Collaborated with buying team to optimize product selection, ensuring a diverse and competitive assortment of merchandise.
- Improved customer satisfaction by addressing inquiries promptly and providing knowledgeable assistance on products, features, and benefits.
- Streamlined inventory management processes for increased efficiency in restocking and tracking product availability.
- Aided in staff training initiatives focused on enhancing product knowledge and improving overall sales performance across the team.
- Answered customer questions regarding store merchandise, department information, and pricing.
- Updated pricing and signage to complete product displays and educate customers.
- Collaborated with store managers to devise store layouts and establish aesthetic appeal.
Education
High School Diploma -
Harrison High School
Colorado Springs, CO05.1977
Skills
- Patience and Empathy
- Multitasking Competence
- Cleanliness and hygiene
- Time Management Capabilities
- Flexible Work Schedule
- Cash handling proficiency
- Merchandise Sales
- Customer Assistance
- Cash Register Operation
- Friendly and Helpful
Tropical Fish hobbyist, jewelry designer.
Successfully bred and raised Wild hybrid Betta fish.
Designed and made Sterling Silver jewelry .
Timeline
Merchandise Retail Clerk
San Diego Zoo
11.2016 - 11.2021
Merchandise Assistant Supervisor
Sea World San Diego
04.2007 - 04.2016
High School Diploma -
Harrison High School