Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
36
36
years of professional experience
Work History
Technical Specialist
Sigma Supply of North America
Hot Springs, AR
09.2015 - Current
Assisted in the installation, testing and maintenance of hardware and software systems.
Provided technical assistance to clients by troubleshooting system problems.
Developed detailed documentation for network infrastructure.
Provided technical assistance to customers through phone, email and chat support.
Resolved escalated customer service issues in a timely manner.
Maintenance Technician
Apex Tool Group
Jonesboro, AR
05.2009 - 09.2015
Performed preventive maintenance tasks, including lubrication and cleaning of machines and equipment.
Conducted electrical repairs on motors, lighting systems, and other related components.
Assisted in the installation of new machinery and equipment.
Diagnosed mechanical problems using visual inspections and test instruments.
Mantenance Tech
Waterloo Industries Inc
Pocahontas, AR
02.1994 - 09.2007
Troubleshot complex electrical and mechanical issues with minimal downtime.
Worked closely with engineering team to develop innovative solutions for existing problems.
Calibrated instruments used in testing processes to ensure accuracy of results.
Developed preventative maintenance plans for various types of machinery.
Trained junior technicians on best practices for machine operation and repair.
Installed new systems, replacement parts and components to maintain proper operation.
Inspected grounds and buildings to identify, minimize and correct hazardous property conditions or liability concerns.
Responded to personnel queries and troubleshooting requests to provide repair services to improve operations.
Diagnosed equipment malfunctions and performed repairs to restore equipment and maintain uptime.
Target Aquistion Radar Repair
US Army
Ft. Riley, KS
12.1987 - 05.1994
Education
Associate of Applied Science - Industrial Maintenance Technology
Black River Technical College
Pocahontas, AR
05-2009
Skills
Parts design
Hardware and software updates
User training expertise
Simulation building
Machining
Technical support background
Timeline
Technical Specialist
Sigma Supply of North America
09.2015 - Current
Maintenance Technician
Apex Tool Group
05.2009 - 09.2015
Mantenance Tech
Waterloo Industries Inc
02.1994 - 09.2007
Target Aquistion Radar Repair
US Army
12.1987 - 05.1994
Associate of Applied Science - Industrial Maintenance Technology
Black River Technical College
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