Lee Joseph Aurila
Fort Myers,FL
Summary
Tech-savvy innovator with hands-on experience in emerging technologies and passion for continuous improvement. Skilled in identifying opportunities for technological enhancements and implementing effective solutions. Adept at leveraging new tools and methods to solve problems and enhance productivity. Excels in adapting to fast-paced environments and driving technological advancements.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Emergency Call Handling Field Engineer
Motorola Solutions Inc.
12.2022 - Current
- Perform system configuration implementation for all supported and assigned Emergency Call Handling solutions for existing and new customers
- Implement Emergency Call Handling solutions in high pressure production environments
- Participate in pre-contract oral presentations and customer negotiations
- Involved in project life cycles from pre-sales process to final deployment
- Met all tight deadlines for projects in a timely manner resulting in exceeding revenue goals
- Received multiple achievements from Emergency Call Handling department for project execution and customer satisfaction
- Performed job responsibilities and met weekly project initiatives in unsupervised environments
- Applied critical thinking skills to solve a wide variety of problems in a customer facing role while applying effective solutions
- Experience with installation, administration, and troubleshooting of Server Virtualization, Database Servers, Server Operating Systems (Windows Server 2008 R2 and 2012 R2), Workstation Operating Systems (Windows 7 and 10), Linux, Network Switches (Cisco IOS), Routers (Cisco and Nokia), Server/Workstation Hardware.
- Exceptional organizational skills resulting in the ability to complete multiple deadlines simultaneously
- Responsible for Emergency Call Handling cloud services implementation for all new and existing customers in the United States
- Voluntarily took over cloud implementation services for Emergency Call Handling department after team was abandoned
- Developed and standardized cloud implementation processes, becoming a subject matter expert within 3 months
- Trained new employees on cloud services, enhancing team capabilities and knowledge sharing
- Utilized critical thinking to troubleshoot complex issues in unsupervised, customer-facing envrionments
Sales Development Representative
Upsolver
09.2021 - 08.2022
- Executed effective outreach to inbound leads from Marketing campaigns in a consultative approach and qualified prospects in terms of their needs, goals, and business environment
- Built additional sales pipeline through strategic account mapping, cold calling, emailing, and utilizing social media
- Coordinated with leadership to improve sales strategies and qualify sales leads
- Tracked all activities through HubSpot CRM and created a weekly report on industry trends, pipeline, and conversion rates
- Worked closely with Marketing department to develop and execute campaigns and provide feedback to maximize reach
- Shared, learned, collaborated with team members and manager to develop strategies, improve execution, and ideas that drive significant team results and success
- Presented great organizational skills and completed all daily tasks in a timely manner in an unsupervised environment
- Won new business by articulating full value of company's capabilities to prospects.
- Built and managed accurate sales pipeline to maintain high volume of activity.
- Achieved and exceeded monthly and annual sales targets.
- Developed successful strategies for identifying and converting prospective clients to long-term customers.
- Contributed to team objectives in fast-paced environment.
- Developed, maintained and utilized diverse client base.
Education
Bachelor of Arts - Telecommunications & Media Industries, Information Science & Technology
Pennsylvania State University
State College, PA05.2021
Skills
- Strategic Planning
- Leadership
- Relationship Building
- Coaching and Training
- Data-driven decision making
- Project Management
- Microsoft Office
- Google Suite
- Networking
- Telecommunications
- Data Analytics
- Technical reporting and documentation
- Procedural documentation
- Installation planning
- Network configuration
- Performance optimization
- Customer support
- End-user training
- Team communication
- Project management
- Software programming
- Troubleshooting
- Equipment installation
- Quality assurance
Certification
COMPTIA Network+ N10-008 (Expiration: Sept 2027)
Timeline
Emergency Call Handling Field Engineer
Motorola Solutions Inc.
12.2022 - Current
Sales Development Representative
Upsolver
09.2021 - 08.2022
Bachelor of Arts - Telecommunications & Media Industries, Information Science & Technology
Pennsylvania State University
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