Lee Keller
Galloway,OH
Summary
PMP-certified Program Manager with 25 years of experience in IT Financial Management and Governance. Expertise in Complex Contract Lifecycle Management and billing accuracy. Demonstrated success in enhancing client relationships and optimizing project outcomes across various IT technologies. Committed to driving results and managing change effectively.
Overview
27
27
years of professional experience
4
4
Certifications
Work History
Renewals Manager
Verizon
Hilliard, OH
02.2025 - Current
- Successfully renewed services exceeding $5 million within eight months.
- Managed Webex collaboration renewals for enterprise customers, ensuring seamless transitions.
- Created a notification program in Smartsheet to improve communication and operational efficiency.
- Collaborated with sales teams to evaluate customer needs and develop customized product estimates.
- Redefined renewal processes by streamlining company guidelines for enhanced clarity.
Service and Lifecycle Program Manager
Verizon
Hilliard, OH
03.2011 - 02.2025
- Governed three service pillars: Financial Management, Incident Management, Implementation Management for Fortune 500 company with $20M annual spending.
- Managed client relationships while overseeing daily support for orders, billing, and incident management.
- Aligned with sales partners to drive new revenue streams and maintain existing ones, exceeding annual revenue targets.
- Maintained executive-level communications to foster continuous improvement in customer satisfaction.
- Oversaw resource management, service inventory, application selling, contract management, and project management.
- Completed and presented monthly revenue tracking alongside contractual KPIs.
- Created and maintained Service Plans; led Quarterly Business Reviews with stakeholders.
- Trained customers on billing and revenue-related service tools achieving full adoption.
Global Service Consultant
MCI/Worldcom
Hilliard, OH
08.1998 - 02.2011
- Managed client relationships emphasizing financial management and billing quality.
- Collaborated with Sales to exceed revenue targets consistently.
- Created and maintained Service Plans while conducting Quarterly Business Reviews.
- Monitored contractual KPIs, ensuring compliance and performance tracking.
- Acted as consultant on complex billing arrangements, ensuring accuracy and governance.
- Oversaw customer receivables, achieving less than 1% in 90-plus aging.
- Leveraged internal resources for effective account governance and support.
Education
Bachelor of Science - Communication Studies
Northwestern University
Evanston, IL06-1988
Skills
- Project and contract management
- Financial analysis and billing
- Incident and service management
- Customer relationship management
- Problem solving and communication
- Service level agreement oversight
- KPI tracking
- Attention to detail
- Team collaboration
- Analytical thinking
Certification
Project Management Professional
Affiliations
Running and Exercise
Timeline
Renewals Manager
Verizon
02.2025 - Current
Service and Lifecycle Program Manager
Verizon
03.2011 - 02.2025
Global Service Consultant
MCI/Worldcom
08.1998 - 02.2011
Bachelor of Science - Communication Studies
Northwestern University