Lee Langley

• Wrote listings detailing and professionally highlighting property features to increase sales chances.
• Assisted buyers with finding ideal homes by assessing needs, requirements, and budgets.
• Resolved client concerns related to home purchases to maintain high satisfaction ratings.
• Communicated with clients to understand property needs and preferences.

• Liaised between buyers and sellers to establish favorable prices and negotiate contract terms.
• Wrote listings detailing and professionally highlighting property features to increase sales chances.
• Promoted sales of properties through advertisements, open houses and online advertising platforms.
• Arranged for inspections and surveys of sold properties.

• Managed used vehicle wholesales and auction acquisitions and monitored and adjusted inventory to optimize customer options.
• Coached sales team to drive traffic through phone and online appointments and referrals to meet or exceed sales targets.
• Increased profits through providing excellent customer service, following established guidelines and auditing sales reports.
• Resolved problems with high-profile customers to maintain relationships and increase return customer base.
• Increased sales volume by 30 percent within first year.

Assisted sales department and customers conducting retail sales.

Reviewed online leads with sales consultants in order to increase sales.

• Applied customer feedback to develop process improvements and support long-term business needs.
• On-boarded new employees with training and new hire documentation.
• Expanded cross-functional organizational capacity by collaborating across departments on priorities, functions and common goals.
• Initiated online posting of video of 100% of inventory, increasing online presence.

• Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
• Exceeded targets by building, directing and motivating high-performing sales team.
• Responded to internet inquiries and phone calls in timely matter.
• Utilized metrics to modify low-performing sales and marketing programs and plans to increase effectiveness.
• Updated company website with deals and product packages.
• Increased sales and customer satisfaction through personalized servicing.
• Maintained ethical and positive working environment to reduce turnover and promote high retention rates.
• Audited 50 sales calls per day, increasing individual sales performance.

Salesperson of the year 1997. Worked as a finance manager from 1998 until 2002. I spent the remainder of my carrier as a team leader.

• Increased sales by offering advice on purchases and promoting additional products.
• Drove performance of staff by creating incentives and positive work atmosphere and administering recognition and rewards programs.