Lee Langston
Greenville,TX
Summary
Results-driven Store Manager with over 18 years of experience in retail operations. Skilled in fostering teamwork, implementing effective sales strategies, and enhancing customer relations to achieve measurable growth and operational efficiency.
Overview
22
22
years of professional experience
Work History
Store Manager
Discount Tire
Gun Barrel City, Tx
08.2007 - Current
- Led daily store operations, ensuring compliance with company policies and procedures.
- Trained and developed team members to enhance customer service and sales performance.
- Analyzed inventory levels to maintain optimal stock and reduce excess costs.
- Implemented promotional strategies to increase foot traffic and overall sales revenue.
- Monitored financial performance, identifying areas for improvement and cost reduction.
- Fostered a positive work environment that encouraged teamwork and employee engagement.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Completed point of sale opening and closing procedures.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Supervised guests at front counter, answering questions regarding products.
- Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
- Ensured compliance with all applicable laws, regulations, policies by regularly reviewing store procedures and taking corrective measures when necessary.
- Maintained open lines of communication with corporate headquarters, sharing pertinent information about store performance and requesting support when needed.
- Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
- Implemented customer feedback system to address and quickly rectify any issues, thereby enhancing customer loyalty.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
Loader and Unloader
UPS
Mesquite, TX
06.2004 - 05.2006
- Ensured accurate sorting of packages based on destination and service type.
- Maintained clean and organized workspace for optimal safety and efficiency.
- Implemented best practices for handling hazardous materials in compliance with regulations.
- Maintained workplace safety by adhering to company guidelines and promptly addressing potential hazards.
- Enhanced loading efficiency by implementing proper lifting techniques and utilizing appropriate equipment.
- Reduced cargo damage by securely fastening and organizing items in accordance with shipment requirements.
- Improved customer satisfaction by skillfully handling fragile items during the loading and unloading process, minimizing breakage incidents.
Education
EAP CERTIFICATION - HVAC
Eastfield College
Mesquite, TXSkills
- Customer service
- Problem-solving
- Customer relations
- Multitasking and organization
- POS systems
- Sales expertise
- Documentation and reporting
- Strategic thinker
- Team development
- Performance reviews
Accomplishments
- Supervised team of 15/20 staff members.
- Exceeded monthly store sales goals at multiple locations.
Timeline
Store Manager
Discount Tire
08.2007 - Current
Loader and Unloader
UPS
06.2004 - 05.2006
EAP CERTIFICATION - HVAC
Eastfield College