Summary
Overview
Work History
Education
Skills
Timeline
Generic

Lee Lytle

Des Moines,IA

Summary

Organized and resourceful professional with extensive experience in data entry and project documentation. Known for enhancing customer satisfaction through effective communication and problem resolution, ready to drive operational improvements within a dynamic team.

Overview

26
26
years of professional experience

Work History

EPA Coordinator

Caseys General Stores Inc
07.2014 - Current
  • Managed data entry, report generation, and document production processes.
  • Elevated customer satisfaction through prompt response to inquiries and professional resolution of concerns.
  • Organized and maintained project documentation, enabling quick access to important information and facilitating smoother project transitions.
  • Managed vendor relationships to secure best quality of services and products for organizational needs.
  • Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
  • Enhanced operational workflows by maintaining well-organized documentation systems and updating records accurately as needed.

Insurance Specialist

GuideOne Insurance
11.1999 - 01.2011
  • Collaborated with underwriters to assess risk profiles and determine appropriate coverage options.
  • Enhanced customer satisfaction by addressing insurance-related inquiries and resolving issues promptly.
  • Maintained high standards of customer service by building relationships with clients.
  • Streamlined policy management by regularly updating client information and tracking policy changes.
  • Researched and resolved routine and complex issues.
  • Responded to customer calls swiftly to resolve issues and answer questions.
  • Calculated premiums and established payment methods for sales.

Education

High School Diploma -

Oskaloosa Senior High
Oskaloosa, IA

Associate of Arts -

DMACC
Ankeny, IA
05.2013

Skills

  • Multitasking and organization
  • Customer service
  • Data entry
  • Decision-making
  • Relationship building
  • Regulatory compliance
  • Phone and email etiquette
  • Schedule coordination

Timeline

EPA Coordinator

Caseys General Stores Inc
07.2014 - Current

Insurance Specialist

GuideOne Insurance
11.1999 - 01.2011

High School Diploma -

Oskaloosa Senior High

Associate of Arts -

DMACC