Organized and resourceful professional with extensive experience in data entry and project documentation. Known for enhancing customer satisfaction through effective communication and problem resolution, ready to drive operational improvements within a dynamic team.
Overview
26
26
years of professional experience
Work History
EPA Coordinator
Caseys General Stores Inc
07.2014 - Current
Managed data entry, report generation, and document production processes.
Elevated customer satisfaction through prompt response to inquiries and professional resolution of concerns.
Organized and maintained project documentation, enabling quick access to important information and facilitating smoother project transitions.
Managed vendor relationships to secure best quality of services and products for organizational needs.
Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
Enhanced operational workflows by maintaining well-organized documentation systems and updating records accurately as needed.
Insurance Specialist
GuideOne Insurance
11.1999 - 01.2011
Collaborated with underwriters to assess risk profiles and determine appropriate coverage options.
Enhanced customer satisfaction by addressing insurance-related inquiries and resolving issues promptly.
Maintained high standards of customer service by building relationships with clients.
Streamlined policy management by regularly updating client information and tracking policy changes.
Researched and resolved routine and complex issues.
Responded to customer calls swiftly to resolve issues and answer questions.
Calculated premiums and established payment methods for sales.