Lee Massey
Covington,GA
Summary
Reliable customer service, offering strong multitasking, problem-solving and communication skills, as well as strengths in promoting products and finalizing sales. Successful at upselling target items and giving customer positive experiences to drive loyalty and repeat business. Trained in many areas and flexible with changing business needs.
Overview
23
23
years of professional experience
Work History
Cashier
Dunkin' Donuts
10.2022 - 11.2022
- Learned duties for various positions and provided backup at key times.
- Built relationships with customers to encourage repeat business.
- Demonstrated product features, answered questions and redirected objections to highlight positive aspects.
- Welcomed customers and helped determine their needs.
Food Service Worker
Fayara (Emory Food Court)
08.2022 - 10.2022
- Operated dishwashing and sanitizing equipment according to manufacturer instructions.
- Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
- Prepared and served various food and drink items to customer specifications in fast-paced environments.
- Developed and maintained positive relationships with customers to enhance service.
Cook
Butcher Block
02.2015 - 10.2015
- Prepared food items in compliance with recipes and portioning control guidelines.
- Adjusted recipes based on ingredient availability or customer request.
- Worked closely with kitchen team to meet high demand with delicious, on-recipe foods.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
Collections Agent
IRL Of Atlanta
02.2004 - 02.2005
- Investigated accounts with balance errors using accounting software.
- Managed past due collection calls, skip tracing, outside collections agency coordination and litigation activities.
- Counseled debtors on payment options and arranged installment agreements.
- Negotiated to collect balance in full.
Food Service Worker
Subway
04.2000 - 09.2004
- Operated dishwashing and sanitizing equipment according to manufacturer instructions.
- Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
- Prepared and served various food and drink items to customer specifications in fast-paced environments.
- Developed and maintained positive relationships with customers to enhance service.
Education
GED -
Social Circle High School
Social Circle, GA05.2000
Skills
- Coffee Expertise
- Proper Storage Procedures
- Sales Expertise
- Data Entry
Timeline
Cashier
Dunkin' Donuts
10.2022 - 11.2022
Food Service Worker
Fayara (Emory Food Court)
08.2022 - 10.2022
Cook
Butcher Block
02.2015 - 10.2015
Collections Agent
IRL Of Atlanta
02.2004 - 02.2005
Food Service Worker
Subway
04.2000 - 09.2004
GED -
Social Circle High School
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