Lee Merchant
Pflugerville,TX
Summary
Dynamic professional with expertise in operational efficiency and customer service, honed at Typhoon Texas Waterpark. Successfully enhanced service quality through innovative training programs and strategic vendor negotiations. Proven track record in optimizing inventory management and implementing feedback systems, achieving a 20% increase in guest satisfaction. Skilled in food pairings and collaboration.
Overview
6
6
years of professional experience
Work History
Assistant Food and Beverage Manager
Typhoon Texas Waterpark
05.2020 - Current
- Oversaw daily food and beverage operations, ensuring compliance with health and safety regulations.
- Developed training programs for new staff, enhancing service quality and operational efficiency.
- Coordinated inventory management processes, optimizing stock levels and minimizing waste.
- Implemented customer feedback systems to improve service delivery and guest satisfaction.
- Managed vendor relationships, negotiating contracts to secure favorable pricing and terms.
- Analyzed sales data to identify trends, informing menu development and promotional strategies.
- Continuously researched industry trends and competitor offerings to stay ahead of market demands and maintain a competitive edge.
Bartender
Torchy's Tacos
09.2020 - 04.2025
- Crafted and served diverse beverage selections, enhancing customer satisfaction and experience.
- Maintained bar cleanliness and organization to ensure compliance with health standards.
- Assisted in training new staff on bartending techniques and customer service protocols.
- Managed inventory levels, ensuring timely replenishment of supplies to meet demand.
Education
High School Diploma -
Hendrickson High School
Pflugerville, TXSkills
- Food pairings
- Operational efficiency
- Sanitation standards
- Food presentation
- Employee scheduling
- Labor management
- Ordering supplies
- Menu pricing
- Customer service
- Collaboration and teamwork
Timeline
Bartender
Torchy's Tacos
09.2020 - 04.2025
Assistant Food and Beverage Manager
Typhoon Texas Waterpark
05.2020 - Current
High School Diploma -
Hendrickson High School