Lee Mitchell
Seattle,WA
Summary
Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.
Overview
31
31
years of professional experience
Work History
Marketing and Customer Service
Hi Tech Lending
Kirkland, WA
06.2010 - 07.2023
- Answered customer inquiries and provided product knowledge to customers.
- Researched customer feedback for product improvement.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
Personal Banker/Inside Sales Representative
Bank of America
Seattle , WA
05.1992 - 09.2006
- Provided customer service to clients, including answering questions and resolving issues.
- Cross-sold banking products such as credit cards, loans and investments.
- Advised customers on various financial products available from the bank.
- Participated in training sessions regarding new banking products or services.
Education
Catonsville Community College
Catonsville, MDSkills
- Marketing expertise
- Cross-Selling and Upselling
- Brand Awareness
- Product Knowledge
- Active Listening
Accomplishments
- Numerous awards for top seller of the month
Timeline
Marketing and Customer Service
Hi Tech Lending
06.2010 - 07.2023
Personal Banker/Inside Sales Representative
Bank of America
05.1992 - 09.2006
Catonsville Community College