LEE O. DIAZ, JR.
Killeen,TX
Summary
My objective is to secure a responsible career opportunity to fully utilize and expand my training and skills, while making a significant contribution to the success of the company. I will provide high-quality customer care as well as uphold all areas of the company philosophy. I will consistently find ways to make the company environment more efficient, productive, pleasant and profitable.
Overview
11
11
years of professional experience
Work History
Quality Inspector
Tesla Headquarters
02.2023 - Current
- Thoroughly inspect vehicles ensuring there are no mutilation, damage, or paint damage on each car
- Properly document any damage or issues on vehicle through a data entry log
- Have a keen eye for car detail checking the interior and exterior
- Train new hires on how to read work instructions and how to check vehicle to quality standards
- Performed frequent visual inspections to root out tolerance and compliance issues.
- Was offline inspector for nightshift on FN2
Cable Technician - contractor through Spectrum
DCOMM, Inc.
05.2021 - Current
- Installation of phone, internet and cable
- Facilitated reconnection of installations pertaining to client's cable and internet service
- Provided essential equipment to access service like modems, DTAs, and cable jacks
- Performed installation of house wiring as required with specific cable lines and attic feeds
- Assembled communications equipment such as wiring, switching equipment, and power apparatus
- Ability to resolve customers' issues and educate customers on updated equipment
Program Manager/Migration Implementation Partner
TEK SYSTEMS - contractor through T-Mobile
01.2022 - 07.2022
- Supported and managed client implementation projects to facilitate transition to next-generation data platform
- Ensure high levels of customer satisfaction during project by coordinating the implementation project activities
- Collaborate with client and utilize problem solving-skills to create a valued client partnership
- Accurately track and provide regular updates on client implementation
- Engage client business and technical terms in regular touchpoint meetings
- Create data spreadsheets with client information to ensure successful migration
- Escalate and manage critical issues effectively
Sales Representative
Cricket Wireless
01.2021 - 05.2021
- Assess customers' needs and provide assistance and information on products/features
- Comply with inventory control and maintain presentable condition in assigned areas
- Follow and achieve store sales goals on a monthly/quarterly basis
- Ensure high levels of customer satisfaction through excellent sales service
- Remain knowledgeable on products offered and develop/maintain knowledge base of evolving products
- Ability to cross sell products and handle return of merchandise
- Process POS (point of sale) purchases
Sales Representative/Manager
Metro by T-Mobile
05.2017 - 08.2020
- Perform monthly/quarterly audits and inventory
- Provide and maintain knowledge about accurate product/features information
- Assess customers' needs and provide assistance and information on products/features
- Comply with inventory control and maintain fully stocked racks
- Ability to handle return of merchandise
- Experience in training new employees
- Provide high-quality customer service & inform customers about discounts and special offers
Cashier/Sandwich Artist
Subway
02.2014 - 10.2015
- Provide high quality service to every customer
- Unloaded truck deliveries and performed audits of inventory
- Practice all rules for safety, food handling, and cash security
- Maintained cleanliness in workplace
- Experience in training new employees
- Operation and balancing of sales register
After School Teacher
Iglesia Cristiana Monte Sinai
06.2013 - 09.2013
- Tutored various aged children with reading and writing
- Supervised and maintained wellbeing and safety of children
Education
EPA License - HVAC Program
Vista College Killeen
11.2020
General Studies
Central Texas College
10.2015
High School Diploma - General Academics
Killeen High School
06.2014
Skills
- Bilingual- English and Spanish
- Outstanding Customer Service
- Equipment Installation
- Troubleshooting & Diagnostics
- Welding & Fabrication
- Safety & Compliance
Professionalreferences
- Sooyeon Kim, TEKSystem Recruiter/Metro by T-Mobile General Manager, sookim@teksystems.com, 254-369-6880
- Josh Rodriguez, Quality Supervisor, rodriguezjosh@tesla.com
Awardsandacknowledgements
- EPA Licensed
- President's List
- Perfect Attendance Certificate
Timeline
Quality Inspector
Tesla Headquarters
02.2023 - Current
Program Manager/Migration Implementation Partner
TEK SYSTEMS - contractor through T-Mobile
01.2022 - 07.2022
Cable Technician - contractor through Spectrum
DCOMM, Inc.
05.2021 - Current
Sales Representative
Cricket Wireless
01.2021 - 05.2021
Sales Representative/Manager
Metro by T-Mobile
05.2017 - 08.2020
Cashier/Sandwich Artist
Subway
02.2014 - 10.2015
After School Teacher
Iglesia Cristiana Monte Sinai
06.2013 - 09.2013
High School Diploma - General Academics
Killeen High School
EPA License - HVAC Program
Vista College Killeen
General Studies
Central Texas College
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