Results-driven Area Manager with expertise in operations management, performance tracking, and team leadership. Successfully improved operational efficiency across multiple retail locations through strategic planning and staff training.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Area Manager of Operations
Bridgestone Retail Operations LLC.
Memphis, Tn
03.2024 - Current
Managed daily operations for multiple retail locations in Tennessee and Mississippi, ensuring alignment with company standards.
Set strategic goals and tracked progress to drive operational success across locations.
Trained team members on compliance with company policies, fostering a culture of accountability.
Interpreted sales data to identify trends and improve operational processes.
Structured staff schedules, maximizing workforce effectiveness across all locations.
Area Director of Operations
Icahn Automotive, Pep Boys, Auto Plus
Knoxville, Tennessee
01.2004 - 01.2024
Formulated and executed operational strategies to elevate service quality and customer satisfaction.
Directed and advised management teams regarding best practices for operational excellence.
Evaluated performance metrics to uncover improvement opportunities within organization.
Analyzed data related to operations performance metrics including customer satisfaction ratings, turnaround times, accuracy rates.
Education
Bachelor of Science - Business Administration
Middle Tennessee State University
Murfreesboro, TN
06-1992
Bachelor of Arts - Business Administration And Management