Lee Summers

• Coordinated floor assignments, balancing coverage during peak service periods.
• Enforced cleanliness, safety, and presentation standards across service areas.
• Addressed customer complaints with professional demeanor and used communication and problem-solving skills to resolve issues.
• Supervised daily shift operations to maintain workflow consistency and service standards.
• Delegated tasks to team members based on workload, priorities, and store needs.
• Monitored inventory levels and coordinated restocking to prevent service interruptions.
• Trained new associates on procedures, customer service expectations, and safety practices.
• Resolved customer concerns quickly to support positive guest experiences.
• Communicated priorities, schedule changes, and performance expectations to staff and management.
• Documented shift issues and handoffs to ensure smooth team transitions.
• Trained new employees and delegated daily tasks and responsibilities.
• Completed cash and credit card transactions accurately using POS software.
• Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
• Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
• Enforced company policies and regulations with employees.
• Resolved conflicts between team members in a professional manner, preserving strong working relationships in the process.
• Resolved conflicts between employees to maintain positive and productive work environments.
• Developed strong communication skills among staff members by encouraging open dialogue during shift meetings or one-on-one discussions.
• Prepared shift summary reports for a supervisor and communicated regularly on goals and progress.

Provided excellent customer service, managed sales transactions, maintained inventory, and made the shop's appearance inviting and organized.

• helped new attendants on operational procedures and customer service standards, fostering team development.
• Contributed to a positive work atmosphere by maintaining open communication with colleagues and supervisors.

• Cashier, food attendant, performed thorough cleaning of theaters to ensure customer satisfaction. Recently closed down
• Supervised auditorium readiness, ensuring clean seating, proper lighting, and functioning presentation equipment.
• Trained new employees on ticketing, concessions, guest service, and closing procedures.
• Resolved customer concerns quickly, maintaining positive guest experiences during high-volume shifts.

• Delivered four-course meals and assisted in meal preparation for a fishing lodge.
• Prepared meals following kitchen standards, sanitation procedures, and dietary requests.
• Assisted with food prep, portioning, and ingredient organization for daily service.
• Maintained clean workstations, equipment, and storage areas to support safe operations.

• I cleaned houses and Airbnb. Maintained cleanliness and organization in lodges and cabins for optimal guest experience.

• Ensured food readiness for efficient dining service.
• Prepared ingredients, measured portions, and maintained consistent mise en place for kitchen service.
• Trained new prep staff on knife safety, sanitation, and station organization.
• Monitored food quality, freshness, and storage rotation to reduce waste and maintain standards.