Lee T. Butler III
Oakland,TN
Summary
Friendly Inbound Call Center Representative with many years of experience using company policies and practices to establish professional and positive relationships with customers. Self-directed and hardworking individual possessing outstanding phone demeanor and excellent data entry abilities. Organized multitasker dedicated to actively contributing to organizational growth.
Dedicated Team Leader with expertise in quality assurance initiatives, issue resolution and interpersonal communication. Proficient with project management, personnel training and production scheduling. Sets example for work ethic, punctuality and quality.
Overview
4
4
years of professional experience
4
4
years of post-secondary education
Work History
Team Leader
Fedex Express Corporation
Cordova, Tennessee
11.2021 - 02.2026
- Supervised daily operations of team to ensure timely package delivery.
- Coordinated workflow between departments to maintain efficiency and productivity.
- Trained new employees on safety protocols and operational procedures.
- Conducted team meetings to communicate goals and expectations clearly.
- Offered training and support to keep team members motivated and working toward objectives.
- Participated in regular meetings with senior leadership to provide updates on team progress.
- Established clear expectations for employees, providing guidance when needed.
- Reviewed completed work to verify consistency, quality, and conformance.
- Promoted to leadership position in recognition of strong work ethic and provided exceptional customer service.
- Collaborated with other departments to ensure alignment of goals across teams.
- Held weekly staff meetings to review project updates, discuss issues, and brainstorm solutions.
Inbound Call Center Representative
TJX Companies
Memphis, TN
10.2021 - 10.2022
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Answered customer inquiries and provided accurate information regarding products and services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Resolved customer complaints promptly and efficiently.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Provided product information to assist customers in decision-making.
- Provided customer service support to customers over the phone, responding to inquiries and addressing concerns.
- Answered incoming calls in a timely manner and provided accurate information on products and services.
- Followed up with customers via email or telephone as needed regarding account status or other inquiries.
- Promoted available products and services to customers during service, account management and order calls.
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
- Managed customer inquiries through email and chat platforms.
- Collaborated with team members to handle peak call volumes efficiently.
- Managed high volumes of inbound and outbound calls in fast-paced environment to build, cultivate and establish lucrative client relationships.
- Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.
- Answered incoming customer calls regarding product inquiries, orders, complaints and general customer service.
- Provided accurate information about products or services to customers.
Education
High School Diploma -
Cordova High School
Cordova, TN 08.2016 - 05.2020
Skills
- Customer service
- Problem solving
- Effective communication
- Team leadership
- Call handling efficiency
- Customer support excellence
- Call center operations
- Inbound sales
- Call handling techniques
- Cross-department collaboration
- Conflict resolution
- Workflow coordination
- Customer relationship management
- Decision making
- Strategic planning
Timeline
Team Leader
Fedex Express Corporation
11.2021 - 02.2026
Inbound Call Center Representative
TJX Companies
10.2021 - 10.2022
High School Diploma -
Cordova High School
08.2016 - 05.2020