Lee Victor
Omaha
Summary
Dynamic Sales and Service Manager with a proven track record at GFL Environmental, enhancing client satisfaction through tailored strategies and exceptional customer service. Expert in sales operations and problem-solving, I drove revenue growth by identifying new market opportunities and fostering strong client relationships, resulting in a significant increase in sales performance.
Overview
14
14
years of professional experience
Work History
Sales and Service Manager
Environmental Energy / GFL Environmental
05.2015 - 02.2025
- Streamlined internal processes for increased efficiency, improving overall team performance and productivity.
- Facilitated collaboration among team members by promoting open communication channels and providing ongoing feedback.
- Maximized profitability by analyzing sales trends and adjusting pricing strategies accordingly.
- Increased sales revenue by implementing innovative strategies and fostering strong relationships with clients.
- Established clear communication channels between sales and service departments to ensure seamless coordination in meeting customer needs.
- Championed a customer-centric culture within the organization, fostering a positive work environment that prioritized client satisfaction.
- Expanded the company''s market presence by identifying and pursuing new business opportunities, resulting in increased revenue growth.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Followed through with client requests to resolve problems.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Took ownership of customer issues and followed problems through to resolution.
- Created and reviewed invoices to confirm accuracy.
- Built relationships with customers and community to establish long-term business growth.
Sales & Service Manager for Below Grade Department
Christensen Lumber Inc.
02.2011 - 04.2015
- Enhanced customer engagement by developing tailored sales strategies.
- Increased client satisfaction with personalized service approaches.
- Strengthened client relationships, delivering exceptional service.
- Facilitated cross-functional collaboration to drive sales growth.
- Oversaw inventory management to optimize stock levels.
- Boosted revenue by identifying and capitalizing on new market opportunities.
- Managed customer feedback to enhance service delivery.
Education
No Degree - General Studies
University of Nebraska At Omaha
Omaha, NEAssociate of Science - Business Administration
Metropolitan Community College
Omaha, NE05-1994
High School Diploma -
Sauk Rapids High School
Sauk Rapids, MN05-1984
Skills
- Sales operations
- Sales presentations
- Client acquisition
- Customer service
- Problem-solving
- Microsoft outlook, word, and Excel
Accomplishments
- Used Microsoft Excel to develop a spreadsheet used to Track customers service term and route trucks accordingly.
Timeline
Sales and Service Manager
Environmental Energy / GFL Environmental
05.2015 - 02.2025
Sales & Service Manager for Below Grade Department
Christensen Lumber Inc.
02.2011 - 04.2015
No Degree - General Studies
University of Nebraska At Omaha
Associate of Science - Business Administration
Metropolitan Community College
High School Diploma -
Sauk Rapids High School
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