Hi, I’m
Lee Wright
Clemmons,United States
How many ideas have there been in the history of the human race that were unthinkable ten years before they appeared?
Fyodor Dostoevsky
Summary
Collaborative leader with a dedication to partnering with coworkers to promote an engaged, empowering work culture—documented strengths in building and maintaining relationships with diverse stakeholders in dynamic, fast-paced settings. Devoted adult Instructor with proven success in involving all types of students in adult classrooms and working tirelessly for student comprehension. Expert in public speaking with extensive experience in customer service and public relations.
Collaborative Professional Services Manager committed to leading cross-functional teams to achieve results and meet deliverables and bringing 26 years of hands-on experience managing and promoting professional services in Law Enforcement Investigations, Supervision, Instruction, and identifying problems in systems or processes. Well-versed in formulating strategic plans and providing ongoing guidance to employees.
Proficient in Microsoft Office, SalesForce, and multiple platforms commonly used in management paired with familiarity with optimal business and technical solutions. Goal-oriented project leader with exceptional strategic planning and decision-making skills. Proficient in finding and hiring the best team members, deepening client relationships, and driving growth by consistently achieving dramatic results and exceeding customer expectations.
Overview
30
years of professional experience
1
Certification
Work History
Axon Scottsdale, AZ
Professional Services Manager
03.2022 - Current
Job overview
- Engage with technology decision-makers (Chiefs of Police, Command staff, Sheriffs, Directors of IT) and program managers pre and post-sale.
- Participate in pre-sales efforts including sales presentations, RFP | RFI responses, solution demonstrations, and deployment plan creation.
- Document customer feature requests and issues, providing feedback to sales and product management.
- Provide support to product Tests and Evaluations.
- Execute customer site assessments and training.
- Oversaw product and project implementation services.
- Established Body Worn Camera and Cloud-based storage solutions for agencies.
Winston-Salem Police DepartmentWinston-Salem, NC
Police Lieutenant
07.1997 - 03.2022
Job overview
- Mitigated risks by accurately analyzing and evaluating criminal complaints, citations and search warrants while processing crime scenes for district attorney and magistrate office case preparation.
- Planned, scheduled and supervised work of 6 subordinates.
- Delivered staff training on combat readiness strategies while working to enhance morale and support overall welfare.
- Led law enforcement and security training on weapons, deadly force and less lethal use of force options.
- Implemented training programs for over 300 new recruits.
- Engaged with local individuals and community leaders to discuss crime reduction strategies.
- Motivated and trained squad members to become proficient with equipment and daily tasks.
- Effectively created training programs for the Body-Worn Camera (BWC). program for the agency in 2011 and have lead the BWC for 10 years.
- Directed and monitored work of 20 law enforcement professionals with clear focus on maximizing results and maintaining transparent police operations.
- Maintained accountability and streamlined oversight of more than 2 million dollars in equipment and supplies.
- Investigated and reported crimes, accidents, offenses and damage to property.
- Delivered expert courtroom testimony to support over 1,000 criminal cases.
- Evaluated case documentation submitted by team members to check accuracy and compliance with department policies aimed at protecting criminal cases.
- Led shift briefings to inform officers of properties to check and individuals of note in local areas.
- Conducted witness interviews and gathered details regarding incidents to determine best course of action.
- Answered emergency calls for help from citizens and business owners.
- Oversaw more than 500 criminal investigations each year, specializing in Firearm Violations and Narcotics investigations.
- Established and enforced employee performance policies.
- Accompanied sergeants during shifts to evaluate performance and resolve incorrect behaviors.
- Planned, scheduled and supervised work of more than 20 subordinates.
Winston-Salem Police Department/Forsyth Tech CCWinston-Salem, NC
Specialized Instructor
12.2007 - 03.2022
Job overview
- Used learning assessments to regularly monitor student understanding of class concepts and materials.
- Evaluated and revised lesson plans and course content to achieve student-centered learning.
- Initiated new learning methods, promoting total student comprehension while curbing learning time.
- Reviewed class and student records to look for areas in need of improvement and implement plans of action.
- Emphasized safe working and classroom conditions and practices.
- Tested students on materials presented in workshops and classes to assess grasp of material.
- Created and implemented written and oral assessments.
- Observed other instructors and lecturers, gathering valuable techniques to be implemented into future lectures and courses.
- Optimized learning plans, quantifying student progress through test administration.
- Tracked student progress, frequently checking in with struggling students and identifying root causes of problems.
- Created guides and course materials to reiterate lecture information and help students.
- Earned positive feedback from supervisors regarding classroom instruction and student learning success.
- Applied various teaching aids to minimize learning gaps and instruct and motivate students.
AxonScottsdale, AZ
Professional Services Consultant
12.2012 - 03.2022
Job overview
- Handled customer issues with confidence, using effective communications skills to provide effective resolution.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Boosted customer experiences by delivering superior customer service and issue resolution.
United States Marine CorpsJacksonville, NC
HVAC Engineer
08.1993 - 08.1997
Job overview
- Helped maintenance and building engineers make accurate assessments and repair plans for HVAC systems.
- Prepared reports and studies to resolve open technical issues.
- Promoted positive solutions for preventive maintenance, equipment repair and component fabrication to match specifications.
- Designed HVAC systems and specified components for successful installation and operation.
- Conducted safety analyses and hazard evaluations for systems.
Education
Western Carolina UniversityCullowhee, NC
Bachelor of Arts from Criminal Justice
12.2012
Forsyth Technical Community CollegeWinston-salem, NC
Associate of Arts from Criminal Justice
12.2005
Skills
- Active listening
- Communication-written and public speaking
- Computer skills
- Customer service
- Interpersonal skills
- Leadership
- Management skills
- Problem-solving
- Time management
- Transferable skills
- Customer Needs Assessments
- Role Modeling
- Constructive Feedback
- Job Assignments
- Managing Client Relations
Accomplishments
- Supervised a team of more than 20 staff members.
- Documented and resolved employee performance issues which led to positive organizational changes.
- Achieved graduated law enforcement recruits through effectively helping with the planning, instruction, and overall project management of 3 Basic Law Enforcement Training recruit classes.
- Collaborated with a team of 5 command staff officers to develop the Body-Worn Camera program for the Winston-Salem Police Department.
Certification
- General Instructor
- Master Taser Instructor (Since 2010)
- Body-Worn Camera Certification
- Specialized Use of Force Instructor
- Simmunitions Instructor
- Specialized Physical Fitness Instructor
- Force Science Certification
- Reality Based Training Certification
- ICS 100-400 Certifications
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Professional Services Manager
Axon
03.2022 - Current
Professional Services Consultant
Axon
12.2012 - 03.2022
Specialized Instructor
Winston-Salem Police Department/Forsyth Tech CC
12.2007 - 03.2022
Police Lieutenant
Winston-Salem Police Department
07.1997 - 03.2022
HVAC Engineer
United States Marine Corps
08.1993 - 08.1997
Western Carolina University
Bachelor of Arts from Criminal Justice
Forsyth Technical Community College
Associate of Arts from Criminal Justice
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