Leea Johnson
Lexington,KY
Summary
Dynamic professional with a proven track record at University Of Kentucky Hospital, adept in healthcare software and patient confidentiality. Excelled in optimizing clinic workflow and enhancing patient satisfaction through meticulous attention to detail and exceptional problem-solving skills. Demonstrated leadership in training peers and managing critical situations, ensuring operational excellence and compliance with HIPAA regulations. I am a hardworking and dependable candidate and love to help others.
Overview
10
10
years of professional experience
Work History
Patient Clerical Assistant
University Of Kentucky Hospital
Lexington, KY
11.2023 - Current
- Ensured strict adherence to HIPAA regulations, maintaining confidentiality of sensitive patient information.
- Improved patient satisfaction by efficiently managing appointment scheduling and timely followups.
- Enhanced the accuracy of medical records by diligently updating and maintaining patient information.
Dining Associate
University Of Kentucky Hospital
Lexington
08.2021 - 10.2023
- Assessed plated meals for adherence to presentation standards and verified food items against guests' orders prior to delivery.
- Assisted in menu development to ensure variety and appeal, driving repeat business.
- Trained new Dining Associates on best practices and company policies, contributing to a cohesive team environment.
Customer Service Representative
Conduent Services
Lexington, KY
03.2019 - 08.2021
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Sales Associate
Allconnect Inc,Sales Center
Lexington, KY
05.2017 - 04.2019
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
Dispatcher Office Assistant
AAA Roadside Assistance
Lexington, KY
08.2016 - 05.2017
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Directed dispatching, routing, and tracking of [Number] fleet vehicles.
- Maintained accurate records of dispatched calls, ensuring thorough documentation for future reference.
Crew Trainer
Dairy Queen Grill & Chill
Lexington, KY
08.2014 - 08.2016
- Trained other employees in customer service, food safety, and performance requirements.
- Taught new team members correct procedures for all areas of operations.
- Studied crew members during work shift to provide feedback and guidance in improving performance.
Education
High School Diploma -
Bryan Station High School
Lexington, KY05.2016
Skills
- Patient confidentiality
- Scheduling appointments
- Insurance Verification
- Healthcare Software Knowledge
- Positive Attitude
- Problem-Solving
- Attention to Detail
- Accuracy and Precision
- HIPAA Compliance
- Computer Skills
- Managing patient records
- OSHA Compliance
- Time Management
- Critical Thinking
Accomplishments
As of June 13th 2024 I successfully completed the Kentucky Medicaid Nurse Aide Program.
Timeline
Patient Clerical Assistant
University Of Kentucky Hospital
11.2023 - Current
Dining Associate
University Of Kentucky Hospital
08.2021 - 10.2023
Customer Service Representative
Conduent Services
03.2019 - 08.2021
Sales Associate
Allconnect Inc,Sales Center
05.2017 - 04.2019
Dispatcher Office Assistant
AAA Roadside Assistance
08.2016 - 05.2017
Crew Trainer
Dairy Queen Grill & Chill
08.2014 - 08.2016
High School Diploma -
Bryan Station High School