Leean M. Jack
Hyattsville,MD
Summary
Motivated education professional with 6+ years of experience leading teams, mentoring peers, and driving cross-functional initiatives. Known for exceptional communication, adaptability, and a passion for continuous growth. Seeking to leverage leadership and coaching skills in a role that makes a meaningful impact.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Career Coach
WorkSource Montgomery
Montgomery County, Maryland
10.2023 - Current
- Provide career advising and planning support to Montgomery County Public School (MCPS) students
- Facilitate strengths-based assessments including RIASEC to support student self-awareness and career alignment
- Collaborate with educators and community organizations to integrate career awareness into instruction and events
Service Coordinator
Service Coordination Inc.
Montgomery County, Maryland
03.2022 - 10.2023
- Served as a primary point of contact for clients, addressing inquiries, providing updates, and ensuring overall satisfaction with services rendered
- Conducted analysis and fact-finding to identify and implement resolution strategies
- Established strong relationships with clients through regular follow-ups, keeping them informed about progress updates regarding their services requested or concerns raised
- Maintained accurate records and full compliance with state regulations and agency guidelines
- Collaborated with cross-functional teams to optimize service operations and improve client experiences
Print and Marketing Sales Associate
Staples
Hyattsville, Maryland
02.2020 - 08.2023
- Consulted with customers to deliver tailored print solutions and upsell relevant services
- Supported inventory management and promotional strategies
- Maintained high satisfaction ratings by delivering quality orders and expert technical support
- Managed approximately 30 incoming print orders, calls, emails, and faxes per day from customers
Special Education Teaching Assistant
Inspired Teaching Demonstration School
Northeast, Washington DC
03.2018 - 03.2022
- Supported teachers in implementing lesson plans and managing classroom activities
- Provided individualized instruction aligned with students' individualized education plan (IEP) goals
- Ensured a safe and supportive environment across various learning settings
- Supported four classroom teachers in implementing developmentally appropriate curriculum for a group of 60 students
- Planned and arranged four classrooms into distinctive learning areas to promote effective learning environment
Customer Service Desk Manager
Giant Food Store
Hyattsville, Maryland
05.2015 - 04.2019
- Delivered high-level customer service and resolved concerns efficiently
- Managed cash handling, returns, and store promotions
- Managed and trained a team of 6 service desk associates, leading to a 25% improvement in task completion and accuracy
- Improved customer satisfaction scores by 15% within one year through staff training and implementation of a feedback system
- Implemented a new tracking system for customer inquiries that cut follow-up time by 32%
Education
Bachelor of Social Work -
Morgan State University
Baltimore, MDSkills
- Mentorship and Training
- Team Building
- Cross-functional Teamwork
- Strategic Planning
- Schedule Management
- Project Management
- Community Outreach
- Delegation
- Conflict Resolution
- Adaptability and Reliability
- Microsoft office, Google Suite, SharePoint
Certification
- Certified Career Practitioner
Timeline
Career Coach
WorkSource Montgomery
10.2023 - Current
Service Coordinator
Service Coordination Inc.
03.2022 - 10.2023
Print and Marketing Sales Associate
Staples
02.2020 - 08.2023
Special Education Teaching Assistant
Inspired Teaching Demonstration School
03.2018 - 03.2022
Customer Service Desk Manager
Giant Food Store
05.2015 - 04.2019
Bachelor of Social Work -
Morgan State University