Leeanda De Ponte
Kingman,AZ
Summary
Highly proactive manager with 9+ years of experience in team leadership in Food and Beverage industry. Background includes sales, management and customer service in fast-paced settings. Flexible, results-oriented Manager offering focused leadership and food and beverage operations knowledge to drive profitability. Exceptional communication and staff oversight skills. Consistent career history of operations improvement, team building and revenue increases.
Overview
11
11
years of professional experience
Work History
Restaurant General Manager
Desert De Oro Foods Inc
02.2021 - Current
- Carefully interviewed, selected, trained, and supervised staff.
- Set clear expectations and created positive working environment for employees.
- Oversaw balancing of cash registers, reconciled transactions, and deposited establishment's earnings to bank.
- Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Correctly calculated inventory and ordered appropriate supplies.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
- Identified problems, conducted troubleshooting and sought repair or maintenance support to keep restaurant equipment operational.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Purchased adequate quantities of food, beverages, equipment, and supplies.
- Maintained safe working and guest environment to reduce risk of injury and accidents.
- Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
- Reconciled cash and credit card transactions to maintain accurate records.
- Managed staff schedules and maintained adequate coverage for all shifts.
Food and Beverage Manager
Grand Canyon Resort Corporation
07.2012 - 07.2020
- Resolved customer complaints involving food or beverage quality and service.
- Maintained highest standards for beverage quality and service.
- Trained food and beverage service personnel, confirming staff to provide recommendations and answer questions.
- Responded to customer complaints, addressing concerns, and distress with amicable interactions.
- Enacted progressive disciplinary measures for staff, managed work zones, and oversaw opening and closing duties.
- Oversaw selection, ordering and inventory controls of wine, beer and alcohol program.
- Developed relationships with suppliers and vendors leading to special volume pricing discounts and availability.
- Motivated staff to perform at peak efficiency and quality.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
- Oversaw food preparation and monitored safety protocols.
Education
No Degree - Medical Billing And Coding License
Fastrax Inc
Las Vegas, NV05.2011
Skills
- Loss Prevention Strategies
- Monthly Inventory
- Strategic Forecasting
- Schedule Coordination
- Corrective Actions
- Disciplinary Action
- Food Safety and Sanitation
- Production Preparation
- Waste Reduction
- Annual Performance Reviews
- Analyzing Finances
- Customer Loyalty
- Staff Scheduling
- Guest Satisfaction
- Portion and Cost Control
- Inventory Management
- Front of House Operations
- Safe Work Practices
- Profit and Loss Control
- Training and Development
- Maintain Food Safety
- Guest Interaction
Timeline
Restaurant General Manager
Desert De Oro Foods Inc
02.2021 - Current
Food and Beverage Manager
Grand Canyon Resort Corporation
07.2012 - 07.2020
No Degree - Medical Billing And Coding License
Fastrax Inc
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