Summary
Overview
Work History
Education
Skills
Certification
Languages
Websites
Timeline
Generic

LeeAnn Cisneros

Joliet,US

Summary

Proactive problem-solver team player with a results-oriented mindset in fast-paced environments. Possesses excellent organizational skills and is dedicated to exceeding expectations while leading teams to success. Known for effective communication and multitasking abilities that ensure customer satisfaction. Seeks a role where hard work and dedication are highly valued.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Return Processing Associate

Amazon
Channahon, IL
05.2024 - Current
  • Generated reports on returned merchandise using sales data analysis software tools.
  • Inspected returned items for damage or missing parts prior to processing.
  • Repackaged damaged goods
  • Verified accuracy of returned items against original purchase records.
  • Performed quality control checks on returned products to ensure they met company standards.

Customer Service Representative

XPO Logistics
Joliet, IL
01.2022 - 10.2022
  • Kept the dispatch area clean, tidy, and professional in appearance to maximize worker efficiency and promote customer engagement.
  • Answered customer calls promptly to avoid long wait times on hold.
  • Dealt with a wide range of customer service, operational, and administrative tasks every day.
  • Kept an eye on things.
  • Was in charge of high-volume paperwork and worked with other customer service representatives to resolve billing, receiving, and shipping issues.
  • I am responsible for resolving customer issues and making recommendations.
  • Communicate with customers over the phone or in person to provide product or service information, take or enter orders.
  • Have excellent listening skills, including the ability to recognize the problem, show empathy and concern for the person's situation, analyze the root cause, and ensure a resolution.

Cashier

The Home Depot
Joliet, IL
03.2021 - 01.2022
  • Credit cards, checks, gift cards, and coupons were all processed by me.
  • Educated customers about promotions to increase sales.
  • Immediately inform the manager of any accidents, injuries, or unsafe working conditions.
  • Keep checkout areas clean and orderly, as well as perform other cleaning tasks, such as mopping floors and emptying trash cans.
  • Provide excellent customer service by scanning and bagging items quickly and courteously.
  • Trained team members to work as cashiers in accordance with company policies and procedures.
  • Helped customers by answering their questions and completing their requests.
  • Greeted them and gave them product information as customers entered.

Cashier

Best Buy
Joliet, IL
09.2020 - 01.2021
  • Credit cards, checks, gift cards, and coupons were all processed by me.
  • Educated customers about promotions to increase sales.
  • Keep checkout areas clean and orderly, as well as perform other cleaning tasks, such as mopping floors and emptying trash cans.
  • Provide excellent customer service by scanning and bagging items quickly and courteously.
  • Helped customers by answering their questions and completing their requests.
  • Efficiently and accurately processed a large number of transactions.
  • Placed orders for supplies and retail items, and received them.
  • Keeping the checkout areas clean and orderly.

Education

Esthetics

The University of Aesthetics & Cosmetology
Downers Grove, IL
12-2024

High School Diploma -

Joliet West High School
Joliet, IL
05-2021

Skills

  • Proactive
  • Great team player
  • Expert at providing relevant information and options for resolving problems effectively
  • Allows for a flexible schedule
  • Dedicated to exceeding expectations and leading the team to success
  • Customer service
  • Extremely organized
  • Quick learner
  • Good listening skills
  • Appointment Scheduling
  • Active Listening
  • Professional telephone demeanor
  • Client Relations
  • Stocking and replenishing
  • Money handling abilities
  • Self-motivated
  • Positive and professional
  • Researching
  • Service Upselling

Certification

  • PCA Certified

Languages

English
Native/ Bilingual
Spanish
Native/ Bilingual

Timeline

Return Processing Associate

Amazon
05.2024 - Current

Customer Service Representative

XPO Logistics
01.2022 - 10.2022

Cashier

The Home Depot
03.2021 - 01.2022

Cashier

Best Buy
09.2020 - 01.2021

Esthetics

The University of Aesthetics & Cosmetology

High School Diploma -

Joliet West High School

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LeeAnn Cisneros