ISABELLA LIVINGSTON
Joliet,US
Summary
Seasoned waitress with successful track record in fast-paced dining environments. Known for providing top-notch customer service, maintaining cleanliness standards, and skillfully managing table turnover to increase efficiency. Demonstrated ability to handle high-pressure situations while ensuring high level of customer satisfaction. Contributed significantly to improved customer retention rate in previous role through consistent delivery of quality service.
Overview
2
2
years of professional experience
4
4
years of post-secondary education
1
1
Certification
Work History
Waitress
Twin Peaks
Algonquin, US
03.2025 - 07.2025
- Collaborated with kitchen and bar teams.
- Handled front-of-house pressure effectively.
- Increased customer happiness.
- Maintained smooth communication with the kitchen.
- Maintained service speed.
- Resolved guest complaints with professionalism.
- Handled multiple transactions simultaneously.
- Balanced up to 7 tables at once.
- Upsold daily specials.
- Trained new waitstaff on customer service protocols.
- Met company standards for cleanliness.
- Exhibited punctuality.
- Led to more engaged customer interactions.
- Provided personalized recommendations.
Server
Texas Roadhouse
Joliet, US
11.2023 - 02.2025
- Processed payment transactions promptly.
- Achieved timely service.
- Handled special requests and dietary restrictions.
- Handled table assignments during high traffic.
- Ensured service quality.
- Managed multiple orders efficiently.
- Ensured a smooth service experience for attendees.
- Showcased strong communication skills.
- Demonstrated excellent teamwork.
- Increased table turnover rates.
- Ensured accurate food preparation.
- Utilized conflict resolution skills.
- Maintained attentive service throughout the evening.
- Managed opening and closing duties.
- Handled customer inquiries and resolved issues efficiently and courteously.
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
Education
Phlebotomy -
Midwest Phlebotomy School Inc.
Park Ridge, IL 01.2025 - 03.2025
High School -
Joliet Central High School
Joliet, IL 08.2017 - 05.2021
Skills
- POS system proficiency
- Complaint resolution management
- Accuracy in order taking
- Sales performance tracking
- Time management during peak hours
- Speed of service improvement
- Customer satisfaction tracking
- Floor team coordination
- Cross-team collaboration
- Conflict resolution and de-escalation
- Proactive problem-solving
- Conflict resolution
- Efficient multitasking
- Reliability and punctuality
- Hospitality and accommodation
Certification
- Food Handlers Certification
- Basset Certification
- Phlebotomist technician certification from a training program
Timeline
Waitress
Twin Peaks
03.2025 - 07.2025
Phlebotomy -
Midwest Phlebotomy School Inc.
01.2025 - 03.2025
Server
Texas Roadhouse
11.2023 - 02.2025
High School -
Joliet Central High School
08.2017 - 05.2021