Leeann Daniel
Roanoke
Summary
Experienced in managing daily store operations, ensuring compliance with policies while overseeing inventory management and stock replenishment processes. Developed staff training programs focused on customer service best practices, resulting in improved customer satisfaction. Proficient in resolving customer inquiries and complaints through effective communication and problem-solving skills. Demonstrated ability to analyze sales performance data to inform operational planning and enhance store performance.
Overview
5
5
years of professional experience
Work History
On Site Manager
Apollo Retail
01.2023 - 08.2024
- Travel to stores located out of state
- Reset products to plan o gram
- Supervised other employees
- Communicating with store managers
- Making sure that everything was done, according to plan o gram
- Cleaning and restocking what was needed
- Making sure that all tasks were done before signing off on job
Assistant Store Manager
Dollar Tree
Lagrange
06.2019 - 08.2023
- Supervised daily operations and ensured store compliance with policies.
- Managed inventory levels and assisted with stock replenishment processes.
- Trained and developed staff on customer service best practices.
- Assisted in visual merchandising to enhance product presentation and sales.
- Resolved customer inquiries and complaints efficiently to maintain satisfaction.
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
- Oversaw daily cash handling procedures, reconciling discrepancies as necessary.
- Handled complaints from customers by empathetically listening, recording details and offering solutions.
- Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
- Ensured compliance with all safety regulations throughout the store premises.
- Checked monthly sales and performance reports to support operational planning and strategic decision-making.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
Education
Some College (No Degree) - Law
Alison Online
AlabamaSkills
- Legal research
- Policy writing
- Contract analysis
- Client relationship management
Timeline
On Site Manager
Apollo Retail
01.2023 - 08.2024
Assistant Store Manager
Dollar Tree
06.2019 - 08.2023
Some College (No Degree) - Law
Alison Online