Leeann Falealili
Rhome,TX
Summary
Driven worker with a record at Olive Garden Restaurant, Holiday inn Suites and, UPS. where I enhance daily sales through expert upselling techniques, cash handling experience, and Leadership. I was prone at managing high-volume environments and resolving conflicts efficiently. i excel in timely, food and beverage production. providing excellent customer service, and ensuring customer satisfaction.
Overview
5
5
years of professional experience
Work History
Server/Bartender
Olive Garden Restaurant
Fort Worth, TX
03.2023 - 05.2024
- Increased sales with upselling techniques and thorough knowledge of menu items and specials.
- Took notes detailing customers orders.
- Entered orders into POS system, to coordinate with kitchen staff.
- processed cash, credit card, and gift card transactions securely using POS software.
Front Desk Receptionist
Holiday Inn Express Hotel
Keller, TX
08.2020 - 06.2022
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Scheduled, coordinated and confirmed appointments and meetings.
- Maintained confidentiality of sensitive data to protect customer and business information.
- Collected room deposits, fees, and payments.
- Handled cash transactions accurately, ensuring proper accounting procedures were followed daily.
- Answered questions and addressed, resolved, or escalated issues
Seasonal Package Handler
UPS
Fort Worth, TX
05.2019 - 12.2019
- Exceeded performance expectations during peak seasons, managing high volumes of shipments without compromising on quality or timeliness.
- Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
- Shipped material and performed boxing, packing, labeling, and preparation of related documents.
- Verified quantity and description of materials received by checking merchandise against packing list.
Education
High School Degree -
Northwest High School
Justin, TX05.2020
Skills
- Strong Work Ethic
- High-volume work experience
- Team Player
- Conflict and Complaint Resolution
- Customer Service, Retail ,and Warehouse experience
Timeline
Server/Bartender
Olive Garden Restaurant
03.2023 - 05.2024
Front Desk Receptionist
Holiday Inn Express Hotel
08.2020 - 06.2022
Seasonal Package Handler
UPS
05.2019 - 12.2019
High School Degree -
Northwest High School