Lee Ann Gomez
Fernandina Beach,FL
Summary
Personable Guest Services / Operational Manager, skilled in communicating with guests to provide information, resolve challenges and deliver exceptional service. Well-versed in hotel operations and guest account management illustrated over 12 years of industry experience.
Overview
14
14
years of professional experience
1
1
Certificate
Work History
Assistant Processer / Intake
Blue Ocean Title Company
03.2021 - 09.2023
- Assessed clients' needs and determined eligibility for intake services.
- Data entry of all contracts, addendums and earnest money
- Answered phone calls and provided new clients with required paperwork to initiate service.
- Maintained accurate, up-to-date client records for reliable reference and communications.
- Completed intake assessment forms and filed clients' charts.
- Explained eligibility requirements, application details, payment methods, and applicants' legal rights during intake assessment.
- Coordinate Questions from Realtors, enders, Insurance Companies
- Managed incoming and out going phone lines while providing professional customer service to all clients
Restaurant Manager
Marriott
01.2020 - 03.2021
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Led and directed team members on effective methods, operations, and procedures.
- Correctly calculated inventory and ordered appropriate supplies.
- Oversaw front of house personnel to maintain adequate staffing and minimize overtime.
Recreation Manager
Omni Hotels & Resorts
01.2017 - 03.2020
- Developed and maintained positive relationships with community members, businesses and vendors to build trust and rapport.
- Inventory, Budget, Forecasting, Payroll and Training for department.
- Created and facilitated programming for department, events, groups and hotel guests
- Collaborated and scheduled with health and wellness professionals to create and execute events, seminars and workshops on various topics.
- Collaborated with all departments in order to adhere to clients needs while both on and off property.
- Proved successful working within tight deadlines and a fast-paced environment.
Manager of Operations
Amelia Island Club
01.2014 - 12.2017
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Set, enforced, and optimized internal policies to maintain responsiveness to demands.
- Partnered with vendors and suppliers to effectively manage and budget.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Analyzed and reported on key performance metrics to senior management.
- Negotiated contracts with vendors and suppliers to obtain best pricing and terms.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Supervisor of Recreation Operations
Ritz Carlton Hotel
02.2010 - 10.2013
- Planned and evaluated recreation and athletic programs with recreation director to support community / Guests and Groups
- Tracked program spending, enrollments and attendance to produce monthly reports for program director.
- Provided technical assistance to site leader to help coordinate diverse projects.
- Assigned schedules and specific tasks to workers for optimal coverage.
- Trained workers in service policies, safety requirements and specifics of activities.
- Boosted loyalty and retained customers by resolving diverse concerns with service or operations.
- Sales / Developed Ritz Kids Program
- Worked effectively in fast-paced environments.
- Microsoft Applications
- Managed 300+ guests and 20 associates in my department and any given time.
Education
Customer Service / Hospitality - Hospitality Administration And Management
On The Job Training Via Ritz Carlton Hotels
Full Specialist - Aesthetics - Skin Care
Aveda Institute
05.2015
High School Diploma -
Miami Sunset Senior High School
Miami, FL05.1989
Skills
- Budget Implementation / Forecasting / Payroll
- Microsoft Office Programs
- Group / Transit Guests and Team focused
- Sales / Negotiation / Vendor Contracts
- All Operational Requirements
- Recruiting / Job Fairs
- International Reservations
- Proven Track Record to Manage Several Priorities at Once
- Hotel Amenity Information
- Strong Verbal Skills
- Five Star Customer Engagement
Certification
National Restaurant Association SarvSafe Manager Examination
Exam number 3132669 / Student number 3132669
State of Florida - Full Specialist - Esthetician
Timeline
Assistant Processer / Intake
Blue Ocean Title Company
03.2021 - 09.2023
Restaurant Manager
Marriott
01.2020 - 03.2021
Recreation Manager
Omni Hotels & Resorts
01.2017 - 03.2020
Manager of Operations
Amelia Island Club
01.2014 - 12.2017
Supervisor of Recreation Operations
Ritz Carlton Hotel
02.2010 - 10.2013
Customer Service / Hospitality - Hospitality Administration And Management
On The Job Training Via Ritz Carlton Hotels
Full Specialist - Aesthetics - Skin Care
Aveda Institute
High School Diploma -
Miami Sunset Senior High School
National Restaurant Association SarvSafe Manager Examination
Exam number 3132669 / Student number 3132669
State of Florida - Full Specialist - Esthetician
Running, Travel
I enjoy being outdoors and staying physically fit with what I like to call "runcations". I believe this helps me stay focused and well balanced in both my personal and professional life. I get to meet people from all over the world and when I travel I experience the stress and excitement of what it takes to plan excursions, dinner reservations and group outings. I live the life!
Running, Travel
I enjoy being outdoors and staying physically fit with what I like to call "runcations". I believe this helps me stay focused and well balanced in both my personal and professional life. I get to meet people from all over the world and when I travel I experience the stress and excitement of what it takes to plan excursions, dinner reservations and group outings. I live the life!
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