LeeAnn Hess
Norwalk,CT
Summary
Motivated professional experienced in overcoming challenges and mastering new skills. Demonstrated adaptability and strong work ethic through effective communication and teamwork. Committed to contributing to organizational goals in dynamic environments.
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
30
30
years of professional experience
Work History
Full Cycle Accounting Customer Service
DDJConstruction
Virginia Beach, Virginia
11.2012 - 11.2026
- Resolved customer issues with knowledgeable and friendly service, leading to high customer satisfaction.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Assisted with customer requests and answered questions to improve satisfaction.
- Identified and addressed customer needs during interactions to enhance service quality.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Worked successfully with a diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Developed innovative ideas and solutions that improved team performance and outcomes.
- Completed day-to-day duties accurately and efficiently.
Director of Finance Administration
Questionmark Corporation
Norwalk, CT
06.1996 - 07.2012
- Conducted comprehensive research and data analysis to support strategic planning and informed decision-making.
- Streamlined processes and optimized performance using various software and tools.
- Developed innovative ideas and solutions that enhanced team outcomes.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Executed daily operational tasks to ensure smooth workflow and productivity. accurately and efficiently.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
Education
Wilton High School
Wilton, CTSome College (No Degree) - Accounting And Finance
Norwalk Community College
Norwalk, CTSkills
- Accounts payable
- Accounts receivable
- General ledger
- Financial reconciliation
- Month end close
- Financial reporting
- Customer service
- Problem resolution
- Payroll Processing Semi-monthly
- Team collaboration
- Attention to detail
- Problem-solving
- Remote office availability
- Troubleshooting
- Friendly, positive attitude
References
References available upon request.
Timeline
Full Cycle Accounting Customer Service
DDJConstruction
11.2012 - 11.2026
Director of Finance Administration
Questionmark Corporation
06.1996 - 07.2012
Wilton High School
Some College (No Degree) - Accounting And Finance
Norwalk Community College