Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Lee Ann Hicks

Bryan

Summary

Dynamic professional with extensive experience in customer service management at H.O.T. Goodwill. Proven ability to enhance customer satisfaction through effective coaching and mentoring. Skilled in inventory management and adept at resolving inquiries, ensuring a seamless experience for clients. Committed to fostering positive relationships and driving operational efficiency.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Receptionist

Allen Samuels Chevrolet GMC
Hearne
01.2025 - Current
  • Fostered a welcoming environment for clients and visitors at front desk.
  • Maintained organized front desk area to uphold professionalism.
  • Processed incoming mail and packages, distributing them to appropriate departments.
  • Completed paperwork for buyers' receipts efficiently.
  • Informed customers about arrival of permanent plates through phone calls.
  • Mailed permanent plates to customers upon request.

Receptionist

Watson Signs & Monuments
College Station
07.2024 - 01.2025
  • Managed phone calls, directing inquiries to appropriate personnel.
  • Maintained front desk area, keeping it organized and presentable.
  • Downloaded customer files onto current software.

Assistant Store Manager

H.O.T. Goodwill
09.2021 - 08.2023
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Rotated merchandise and displays to feature new products and promotions.
  • Walked through store areas to identify and proactively resolve issues negatively impacting operations.
  • Maintained positive customer relationships by responding quickly to customer service inquiries.
  • Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
  • Processed payments for credit and debit cards and returned proper change for cash transactions.
  • Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
  • Created and maintained safe and secure work environments for employees.
  • Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
  • Provided weekly work schedules to employees to accommodate business demands and vacation requests.
  • Trained new employees on proper protocols and customer service standards.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Assisted in recruiting, hiring and training of team members.
  • Reported issues to higher management with great detail.
  • Supervised creation of exciting merchandise displays to catch attention of store customers.

Warranty Administrator

West Star Autoplex
07.2018 - 07.2021
  • Reviewed warranty repair orders for proper completion, accuracy and legibility to reduce processing delays.
  • Processed claim paperwork and followed up on missing information to complete processing.
  • Monitored factory recalls and announcements to stay on top of changes.
  • Maintained detailed service and customer records.
  • Submitted supporting documents to satisfy criteria required by manufacturer or distributor.
  • Resubmitted rejected claims or received write-off authorization to maintain records and proper documentation.
  • Reconciled monies due, followed up on outstanding claims and worked with accounting department to obtain payments.
  • Resubmitted claims after editing or denial to achieve financial targets and reduce outstanding debt.
  • Generated, posted and attached information to claim files.

Unarmed Security Guard

Point To Point
04.2018 - 06.2018
  • Responded quickly to incidents and assessed active situations for security concerns.
  • Verified each individual's right to enter restricted areas and denied access to unauthorized persons.
  • Examined gates to verify security.
  • Monitored contractors entering and exiting through gate to ensure that only authorized personnel entered construction areas.

Customer Service Representative/Receptionist Assistant

Phipps Memorial
01.2016 - 03.2017
  • Updated account information to maintain customer records.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Provided primary customer support to internal and external customers.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Assisted clients with choosing styles of memorial headstones for their deceased loved one.

Education

High School Diploma -

La Vega High School
Waco, TX
06.1979

Skills

  • Coaching and mentoring
  • Customer service management
  • Device troubleshooting
  • Schedule preparation
  • Payroll administration
  • Inventory management
  • Candidate interviewing
  • Store operations
  • Task delegation
  • Customer inquiries handling
  • Verbal and written communication
  • Stock management
  • Pricing strategies

Certification

  • Forklift Operator, [Goodwill] - 2022

Timeline

Receptionist

Allen Samuels Chevrolet GMC
01.2025 - Current

Receptionist

Watson Signs & Monuments
07.2024 - 01.2025

Assistant Store Manager

H.O.T. Goodwill
09.2021 - 08.2023

Warranty Administrator

West Star Autoplex
07.2018 - 07.2021

Unarmed Security Guard

Point To Point
04.2018 - 06.2018

Customer Service Representative/Receptionist Assistant

Phipps Memorial
01.2016 - 03.2017

High School Diploma -

La Vega High School

Similar Profiles

CREATE PROFILE