Leeann Howard

• Assisted in implementing procedures and policies to facilitate timely payments.
• Registered information of customers on database, collecting credit history, financial statements and personal details to preserve accurate records.
• Entered invoices requiring payment and disbursed amounts via check, electronic transfer or bank draft.
• Utilized various software programs to process customer payments.
• Create new vendor accounts
• Upload invoices into different portals.
• Contacted customers to discuss past-due accounts and negotiated payment plans.
• Located customers with overdue accounts and solicited payment in compliance with fair debt collection practices.
• Maintained high volume of calls and met demands of busy and productive group.
• Maintained accurate records of customer accounts, payments and payment plans.
• Maintain 1500 customers accounts

Responsible for posting cash and performing tasks requiring quick resolution of issues; includes providing account reconciliation and performing payment research.

Posting cash receipts to open accounts receivable.
Identified payment discrepancies and initiates dispute resolution process; performed follow up procedures as needed.
Performed in-depth customer payment analysis to properly record actions required to resolve disputed items.
Maintained frequent contact with internal customers to address all payment issues.
Assisted appropriate personnel in their collection and/or reconciliation efforts for certain national and/or governmental accounts.
Processes adjustments when necessary and forwards accounts to appropriate reimbursement person if payment is denied or paid incorrectly.
Performs related duties as assigned.

• Managed operational activities for assigned functional areas/regions.
• Ensured quality service and effective operations support for all assigned internal and external customers.
• Accomplished results through effective management of non-exempt professionals
• Administers corporate policies, procedures and ensures compliance with applicable laws and regulations.
• Participated in review and recommendation of operational systems and procedures affecting assigned units, coordinating system conversions from operations perspective.
• Research and resolve corrections/errors sent from junior staff as well as correcting external errors made by department.
• Handling cash entries and daily audits, completing paperwork for daily transmissions.
• Process upwards to 1 million payments monthly.
• Remained calm and professional in stressful circumstances and when dealing with unhappy customers, effectively diffusing situations.
• Delegated work to staff, setting priorities and goals.
• Recruited and trained new employees, including monitoring and review of individual performance.

• Distributes workload, monitors production and participates in work as necessary
• Coordinates with other work areas as required to ensure compliance with service standards and regulatory deadlines
• Resolves exceptions and problems of a more routine nature, referring more complex problems to supervisor or manager as necessary
• Prepares reports, records and performance monitoring informing management of operational activities
• Provides work direction and training to staff
• Maintains knowledge of products, services and systems in assigned area
• Serve as key expert in accounts receivable, data entry, transmitting of customer accounts and research/ correct errors
• Completed monthly internal audits to ensure departments are in compliance
• Facilitated team goal achievement through empowering leadership.

• Assistance in work flow strategy and challenges
• Balance and reconcile in and out of bank transactions for proper bank settlement
• Peer training in bank reconciliation, data entry and Itran
• High volume for data entry, scanning documents, imaging and encoding to meet high priority deadlines
• Input and send corporate customer information in relation to payments
• Perform Accounts receivableand payable, deposits, mail opening as well as problem solving and repairs to OCR lines
• Sending retail transmissions, FTP and mainframe.