Lee Ann Phillips- Martin
Pagosa Springs,CO
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
19
19
years of professional experience
Work History
Lead Dental Assistant
Pagosa Smiles
Pagosa Springs, CO
10.2013 - 11.2025
- Supervised daily operations of dental procedures, ensuring adherence to best practices and patient safety standards.
- Mentored junior dental assistants, enhancing team skills and improving overall clinic efficiency.
- Implemented streamlined processes for patient scheduling and record management, increasing workflow productivity.
- Collaborated with dentists to prepare treatment plans, ensuring comprehensive patient care and satisfaction.
- Assisted in the development of training materials for new staff, fostering a knowledgeable team environment.
Dental Front Office Receptionist
Pagosa Smiles
Pagosa Springs, CO
10.2013 - 11.2013
- Managed patient scheduling, optimizing appointment flow and reducing wait times.
- Coordinated insurance verifications, ensuring accurate billing and claims processing.
- Provided exceptional customer service, addressing patient inquiries and concerns effectively.
- Maintained electronic health records, ensuring compliance with privacy regulations and accuracy in documentation.
- Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
- Minimized missed appointments through consistent reminder calls or emails to confirm upcoming visits or reschedule if necessary.
Certified Nursing Assistant
Pine Ridge Nursing Home
Pagosa Springs, CO
01.2012 - 10.2013
- Assisted residents with daily living activities, ensuring comfort and safety.
- Monitored vital signs and reported changes to nursing staff promptly.
- Implemented infection control protocols, maintaining a clean and safe environment.
Waitress
Bear Creek
Pagosa Springs, CO
02.2011 - 01.2012
- Provided exceptional customer service in fast-paced dining environment.
- Managed multiple tables effectively, ensuring timely order delivery and guest satisfaction.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
Waitress
JJ's Riverwalk
Pagosa Springs, CO
05.2007 - 01.2010
- Resolved customer complaints promptly, enhancing overall dining experience and repeat business potential.
- Maintained cleanliness and organization of dining area, adhering to health and safety standards.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
Education
High School Diploma -
Pagosa Springs High School
Pagosa Springs, COSkills
- Training and mentorship
- Sterilization techniques
- Dental software proficiency
- Infection control proficiency
- Equipment sterilization
- Dental radiography
- Time management skills
- Problem resolution techniques
Timeline
Lead Dental Assistant
Pagosa Smiles
10.2013 - 11.2025
Dental Front Office Receptionist
Pagosa Smiles
10.2013 - 11.2013
Certified Nursing Assistant
Pine Ridge Nursing Home
01.2012 - 10.2013
Waitress
Bear Creek
02.2011 - 01.2012
Waitress
JJ's Riverwalk
05.2007 - 01.2010
High School Diploma -
Pagosa Springs High School