Barbara Gooch
Kansas City
Summary
Versatile professional with extensive experience in collections, client care, and team supervision. Adept at fostering relationships, training staff, and managing operational efficiencies across diverse settings. Excels in negotiation and problem-solving, ensuring high levels of customer satisfaction and compliance with industry standards.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Shift Lead/DSP
Allied Behavioral Health Services
Kansas City
10.2025 - 03.2026
- Supervised staff to uphold behavioral health protocols, enhancing client safety and care standards.
- Provided personal care and support to individuals with developmental disabilities.
- Assisted clients with daily living activities and personal hygiene routines, fostering independence and dignity.
- Collaborated with healthcare professionals to ensure comprehensive client support.
- Trained new staff on best practices for client care and safety protocols.
- Facilitated recreational activities that encouraged social interaction and improved client engagement.
- Administered medications, counted controlled medications, and recorded each time given.
Elderly Caregiver
Shores At Clear Lake
Houston
11.2024 - 05.2025
- Delivered daily personal care, enhancing residents' hygiene and comfort through bathing and grooming.
- Assisted clients with personal needs, supporting overall well-being through exercise, bathing, and grooming.
- Provided companionship and emotional support to elderly clients.
- Assisted residents with mobility and transportation within the facility.
- Developed strong relationships with clients based on trust and respect.
Collections Agent
Global Radius Solutions
Lenexa
06.2023 - 04.2024
- Negotiated payment plans with customers to ensure timely repayment of debt.
- Resolved customer disputes and complaints regarding billing errors and incorrect charges to enhance customer satisfaction.
- Interviewed customers to obtain financial information, payment history and other relevant details.
- Answered inbound calls and chats, made outbound calls to customers.
- Researched customer accounts for any discrepancies or outstanding payments.
- Processed payments through various methods such as credit cards, online banking and cash transactions.
- Documented all customer contact attempts and account updates in the database system to maintain comprehensive account records.
- Adhered to company policies and applicable laws while collecting debts from customers.
- Resolved complex issues that arose during the collections process.
- Analyzed contracts, invoices, letters, and emails related to customer accounts to ensure accuracy and compliance.
- Attended weekly meetings with internal departments to discuss progress on collections efforts.
Store Manager
Check N Go
04.2022 - 03.2023
- Developed sales strategies that increased store profitability.
- Established customer service standards and monitored staff compliance.
- Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
- Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.
- Resolved customer complaints in a timely manner.
- Built customer confidence by actively listening to concerns and complaints and quickly resolving issues.
- Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
- Reviewed customer feedback to identify operational improvements that enhanced satisfaction.
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Monitored employee performance and implemented corrective actions to address performance gaps.
- Recruited, trained and supervised new employees.
- Trained and mentored associates to teach daily tasks and procedures.
- Created weekly work schedules for store personnel.
- Monitored inventory levels and placed orders to restock shelves.
- Developed relationships with suppliers to negotiate better prices.
- Managed daily banking activities such as deposits and withdrawals.
- Organized promotional events to increase product awareness.
- Analyzed financial data to identify areas of improvement.
- Maintained accurate records of employee performance reviews.
- Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
- Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
Teacher
We Care Daycare
07.2021 - 12.2022
- Guided students in exploring concepts through engaging, hands-on learning activities.
- Implemented creative ways to foster curiosity for complex principles through hands-on learning and planned activities.
- Facilitated student physical, mental, and social development through interactive classroom games and activities.
- Communicated regularly with parents, students, and faculty to share feedback and enhance instructional strategies.
Paraprofessional
Rainbow Center For Communicative Disorders
05.2021 - 11.2021
- Conducted weekly review sessions to help students prepare for exams.
- Demonstrated skills and activities to enhance student understanding and reduce teacher workload.
- Developed bibliographies, charts, and graphs to support student research and comprehension.
- Coordinated school field trips and special events by managing permission slips and payments.
Education
High School Diploma - General Studies
Dayton High School
Dayton, NV05-1996
Skills
- Store operations
- Account Management
- Collections
- Credit and collections
- Billing best practices
- Delinquent account management
- Repayment negotiations
- Debt management
- Aged account reporting
- Payment posting
- Financial Reporting
- Count cash
- Payment Acceptance
- Outbound Calling
- Customer research
- Account Review
- Collections optimization
- Staff Development
- New Hire Training
- Training mentorship
- Team Leadership
- Team Oversight
- Staff supervision
- Operational efficiency
- Sales experience
- Call center background
- Support services
- Client care training
- Relationship management
- Relationship Building
- Problem solving
- Coaching and mentoring
- Team motivation
- Motivational leadership
- Decision-making capacity
- Conflict resolution
- Strategic thinking
- Productivity monitoring
- Rules enforcement
- Emotional support
- Finance
- Financial transactions
- Supply Ordering
- Strategic thinking
Certification
- substitute teacher (Mo)
- Level 1 med aid
- CPR
Timeline
Shift Lead/DSP
Allied Behavioral Health Services
10.2025 - 03.2026
Elderly Caregiver
Shores At Clear Lake
11.2024 - 05.2025
Collections Agent
Global Radius Solutions
06.2023 - 04.2024
Store Manager
Check N Go
04.2022 - 03.2023
Teacher
We Care Daycare
07.2021 - 12.2022
Paraprofessional
Rainbow Center For Communicative Disorders
05.2021 - 11.2021
High School Diploma - General Studies
Dayton High School