Sophia Wirth
West Saint Paul ,Minnesota
Summary
Proven leader with extensive experience in retail and customer service, notably at Sealife, where I spearheaded team efforts to enhance floor efficiency and customer satisfaction. Expert in store operations and employee motivation, I excel in task delegation and sales floor supervision. My adaptable approach and commitment to excellence have consistently improved team performance and customer engagement, making me a dependable asset to any employer.
Overview
2
2
years of professional experience
Work History
Retail Shift Lead
Sealife
Bloomington, MN
07.2023 - Current
- Organized and understood goals, sales and requirements of site floor.
- Provided expert guidance in operational organization, process execution and floor efficiency.
- Handled product zoning, organization and stocking with extreme detail and customer awareness.
- Exercised guest-first fundamentals.
- Advised team members on positioning and display of clothing items and accessories to promote highest sales numbers possible.
- Set clear goals for team members and assured accountability with positive reinforcement to change behaviors.
- Provided exceptional customer service while handling returns or exchanges, maintaining customer loyalty.
- Collaborated with other shift leads to ensure smooth transitions between shifts and optimal staffing levels.
- Improved customer satisfaction by efficiently addressing and resolving inquiries and concerns.
- Maintained thorough knowledge of products and promotions; educated team members accordingly for consistent messaging and informed selling.
- Maintained a clean and organized store environment, enhancing the overall customer experience.
- Managed and motivated employees to be productive and engaged in work.
- Maximized performance by monitoring daily activities and mentoring team members.
- Maintained high levels of customer satisfaction by addressing concerns promptly and professionally throughout the closing process.
Driver and Cook
Pizza Man
Saint Croix Falls, WI
01.2023 - 06.2023
- Followed all relevant traffic laws and safety regulations.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Achieved safe driving records by consistently following traffic rules and regulations.
- Delivered goods and products to customer on time and in excellent condition.
- Engaged with customers in a friendly manner
- Prepared the food in a fast and timely manner
Closer
St. Croix Falls Cinema
Saint Croix Falls, WI
07.2022 - 12.2022
- Maintained high levels of customer satisfaction by addressing concerns promptly and professionally throughout the closing process.
- Enhanced customer experience by providing exceptional service and maintaining a clean, welcoming environment.
- Collaborated with team members to maintain theater cleanliness during busy periods, resulting in higher guest satisfaction ratings.
- Contributed to a positive workplace culture by consistently demonstrating respect, support, and professionalism towards coworkers and supervisors.
Education
Unity High School
Balsam Lake, WISkills
- Customer Service
- Opening and closing duties
- Customer Engagement
- Store operations
- Employee Motivation
- Task Delegation
- Stock replenishment
- Complaint resolution
- Team Training
- Sales floor supervision
- Friendly and Helpful
- Honest and Dependable
- Reliable and Responsible
- Adaptable and Flexible
- Positive Customer Engagement
- Cash Handling
- Inventory and Stocking
- Store Organization
- Store Opening and Closing
- Ability to Lift 40 pounds
Timeline
Retail Shift Lead
Sealife
07.2023 - Current
Driver and Cook
Pizza Man
01.2023 - 06.2023
Closer
St. Croix Falls Cinema
07.2022 - 12.2022
Unity High School