Summary
Overview
Work History
Education
Skills
Timeline
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LeeAnn Mudd

Leitchfield,KY

Summary

Dedicated Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude.

Overview

23
23
years of professional experience

Work History

Machine Operator

Plastikon
11.2017 - 06.2018
  • Followed detailed instructions to operate machines with accuracy and produce quality products.

Senior Customer Care Specialist

Honeywell
06.2004 - 07.2012
  • Streamlined processes within the departments by implementing new protocols that resulted in better collaboration among customer service, warehouse, and inside/outside sales teams.
  • Responded to customer calls and emails to answer questions about products and services as well as address customer complaints, issue return authorizations, and process orders.
  • Documented and detailed calls and complaints using call center's CRM database.

Front End Associate

Kroger
08.1995 - 07.2000
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Completed all necessary paperwork and duties to open and close the front office.
  • Cashed payroll checks and completed customer's lottery and Western Union transactions.

Education

High School Diploma -

Butler Traditional High School
Louisville, KY
05.1997

Skills

  • Adaptability and Flexibility
  • Microsoft Office
  • Interpersonal Skills
  • Professional demeanor

Timeline

Machine Operator

Plastikon
11.2017 - 06.2018

Senior Customer Care Specialist

Honeywell
06.2004 - 07.2012

Front End Associate

Kroger
08.1995 - 07.2000

High School Diploma -

Butler Traditional High School

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LeeAnn Mudd