LeeAnn Pedersen
Summary
Customer Service Professional focused on aligning company objectives with customer satisfaction. Achieved revenue growth and business development through strategic planning and market research. Built high-performing teams and maintained key relationships to enhance sales operations.
Overview
18
18
years of professional experience
Work History
Sales Leader
Hallmark
Las Vegas
08.2008 - Current
- Led team by delegating tasks to optimize sales efforts
- Directed creation of promotional materials to support sales initiatives
- Facilitated customer needs to enhance store experience
- Managed cash operations to ensure financial accuracy
- Opened and closed the store following company procedures
- Follow detailed instructions to create displays
- Processing shipment for the store
- Participate in yearly inventory for several store locations
Customer Service Representative
Fulton Communication
Las Vegas
08.2023 - 06.2026
- Assisted businesses with phone system issues by assigning tickets to specialized technicians
- Processed orders for customers needing replacements or new inventory for business phones
- Assigned licenses to accounts for proper functionality
- Handed off potential sales leads to major sales representatives.
Boarding Attendant
Boca Park Animal Hospital
Las Vegas
11.2021 - 08.2023
- Provided attentive care for animals during boarding stays, ensuring comfort and well-being
- Administer medication for pets
- Performed nail trims on pets to maintain their hygiene and comfort.
- Proper holds for technicians and groomers
- Greet clients and gather information
- Conducted informative tours of the boarding department for clients, showcasing facilities and services
- Completed basic housekeeping tasks, including laundry and dishwashing, to maintain a clean environment.
Box Office Agent
Caesars Entertainment
05.2019 - 03.2020
- Provided exceptional customer service by addressing inquiries and resolving issues efficiently.
- Coordinated bookings for tours and attractions to ensure smooth operations
- Acquired detailed knowledge of shows and ticket sales to assist customers effectively.
- Book tours and attractions
Sales Associate
Cirque du Soleil
05.2018 - 03.2020
- Processed cash transactions accurately
- Provided exceptional customer service, fostering positive relationships and addressing inquiries
- Stocked and organized inventory to ensure product availability and store presentation
Professional Banker
Nevada State Bank
02.2011 - 12.2018
- Identified opportunities for cross-selling of value adding bank products and services
- Identified cross-selling opportunities for bank products and services, enhancing customer experience
- Delivered personalized service to strengthen customer relationships and loyalty
- Balanced assigned cash drawer and packaged currencies and coinage
- Managed significant cash amounts in vault and merchant teller roles
- Prepare and receive branch shipment
- Trained new tellers on operational procedures and customer service best practices
Education
Associate General Education -
College of Southern Nevada
Las VegasSkills
- Sales strategy
- Customer relationship management
- Inventory management
- Merchandise flow
- Team management
- Team management
- Effective communication
- Problem solving
- Customer Service
- Merchandise flow
Timeline
Customer Service Representative
Fulton Communication
08.2023 - 06.2026
Boarding Attendant
Boca Park Animal Hospital
11.2021 - 08.2023
Box Office Agent
Caesars Entertainment
05.2019 - 03.2020
Sales Associate
Cirque du Soleil
05.2018 - 03.2020
Professional Banker
Nevada State Bank
02.2011 - 12.2018
Sales Leader
Hallmark
08.2008 - Current
Associate General Education -
College of Southern Nevada