Microsoft Word Certified
Michael Wylie
College Graduate
Matthews,NC
Summary
Dependable college graduate with extensive history of exceptional customer service and satisfaction demonstrated over three years of experience with progressive responsibility. Exceptionally reliable and driven sales personnel motivated to meet and exceed sales quotas. Enthusiastic team leader with thoughtful and deliberate leadership style, coordinating targets and gauging progress.
Overview
3
3
years of professional experience
4
4
years of post-secondary education
Work History
Sales Leader
Dick's Sporting Goods, Inc
Pineville, NC
02.2021 - Current
- Coordinated solutions for new and existing customers to meet unmet needs and resolve various issues.
- Acquired and maintained full knowledge of product technical and functional aspects to better serve customers' needs.
- Monitored sales team performance and provided constructive feedback.
- Monitored sales processes to identify areas in need of improvement and implemented systems to rectify issues.
- Trained, coached and mentored new sales associates for maximum performance.
- Studied product and local markets to adjust sales pitches and adapt strategies for optimized sales.
Sales Associate
Dick's Sporting Goods, Inc
Matthews, NC
05.2019 - 02.2021
- Helped customers locate products and checked store system for merchandise at other sites.
- Engaged with customers to effectively build rapport and lasting relationships.
- Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue.
- Increased sales by offering advice on purchases and promoting additional products.
- Trained and developed new hires in company processes, product knowledge, customer service and selling techniques.
Education
Bachelor of Arts - Communication Studies
University of North Carolina At Charlotte
Charlotte, NC 08.2018 - Current
Skills
Brand promotion
Client relationship building
Sales forecasting
Sales pitching
Employee training
Sales strategy
Software
Microsoft PowerPoint Certified
Microsoft Excel Efficiency
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Achieved record sales through effectively helping train teammates to company standards.
- Supervised team of up to 20 staff members.
Timeline
Sales Leader
Dick's Sporting Goods, Inc
02.2021 - Current
Sales Associate
Dick's Sporting Goods, Inc
05.2019 - 02.2021
Bachelor of Arts - Communication Studies
University of North Carolina At Charlotte
08.2018 - Current