Summary
Overview
Work History
Education
Skills
Software
Certification
Interests
Timeline
BusinessAnalyst

LeeAnna Townsend

Information Technology System Support Specialist
Monterey,TN

Summary

Current student working toward my Information Technology System Support Specialist Degree in Computer Information Technology and looking for an opportunity to begin my career in the field. Good at troubleshooting problems and building successful solutions. Excellent verbal and written communicator with strong background cultivating positive relationships and exceeding goals.

Overview

4
4
Certifications
2
2
years of post-secondary education
5
5
years of professional experience

Work History

Server

Waffle House
Cookeville, TN
05.2017 - Current
  • Maintained clean, sanitized, and well-stocked work areas with consistent attention to upkeep.
  • Prepared checks and handled payments via cash, card, and special billing systems.
  • Satisfied customers by consistently offering fast, friendly service and delicious food and beverage items.
  • Communicated effectively with management, cooks, and customers for effortless and enjoyable guest experiences.
  • Maximized satisfaction with prompt handling of special requests and retrieving extra items.
  • Enhanced team efficiency with well-stocked stations and efficient side work.

Office Administrator/Internet Technician

Progressive Broadband
Crossville, TN
04.2020 - 10.2020
  • Boosted team efficiency with expert handling of all administrative support needs.
  • Managed data entry, scanning documents and inputting specific pieces of information to update files.
  • Resolved networking and connectivity issues.
  • Worked effectively with diverse team to accomplish daily objectives and meet long-term goals.
  • Assisted customers with sales and service needs.
  • Served customers by going above-and-beyond to offer exceptional support for all needs.

Education

Information Technology System Support Specialist - Computer Information Technology

Tennessee College of Applied Technology - Crossville
Crossville, TN
01.2020 - 12.2021

Skills

Network testing

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Software

Windows

Office Suite

Operating Systems

Certification

Desktop Pro

Interests

Cyber Security

Security Analyst

Timeline

Network Pro

05-2021

PC Pro

02-2021

Office Administrator/Internet Technician

Progressive Broadband
04.2020 - 10.2020

Desktop Pro

03-2020

Information Technology System Support Specialist - Computer Information Technology

Tennessee College of Applied Technology - Crossville
01.2020 - 12.2021

National Career Readiness

01-2020

Server

Waffle House
05.2017 - Current

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LeeAnna TownsendInformation Technology System Support Specialist