Leeanne Harrington
Phoenix,NY
Summary
Detail-oriented Field Operations Coordinator dedicated to facilitating collaboration and enhancing operational efficiency. Expertise in process improvements and team monitoring, committed to achieving impactful results and ensuring alignment on project goals.
Overview
25
25
years of professional experience
Work History
Field Operations Coordinator Contractor
Charter Communications, Spectrum
2012.01 - Current
- Facilitated communication between field staff and management, ensuring alignment on project goals and expectations.
- Achieved operational excellence through continuous process improvement initiatives within the department.
- Developed strong relationships with clients, vendors, and subcontractors for seamless collaboration in the field.
- Monitored team performance to assess training requirements and areas in need of improvement.
- Generated reports detailing findings and recommendations.
Field Operations Assistant
Time Warner Cable
2008.02 - 2012.01
- Coordinated field operations to ensure efficient service delivery and customer satisfaction.
- Assisted in troubleshooting technical issues, enhancing operational efficiency and resolution time.
- Implemented process improvements resulting in streamlined workflows across multiple teams.
- Managed scheduling of field technicians, ensuring timely response to customer requests and service calls.
- Supported management in decision-making processes by providing detailed reports on field operation performance metrics.
Warehouse Lead
Time Warner Cable
2006.01 - 2008.02
- Supervised daily warehouse operations, ensuring compliance with safety regulations and quality standards.
- Implemented inventory management systems, improving accuracy in stock tracking and order fulfillment processes.
- Conducted regular audits of warehouse procedures, identifying areas for process improvement and cost reduction.
- Managed day-to-day operations of warehouse, freight and parcel shipments, returns, and transfers.
Lead Customer Service Representative
Time Warner Cable
2001.10 - 2006.01
- Led team in resolving customer issues, enhancing satisfaction and loyalty.
- Trained new representatives on systems and processes, improving service delivery.
- Developed and implemented workflows to streamline operations and increase efficiency.
- Analyzed customer feedback to identify trends and initiate process improvements.
Education
High School Diploma -
John C. Birdlebough High School
Phoenix, NY1985-06
Skills
- Field data collection
- Asset management
- Scheduling expertise
- Operational efficiency
- Team supervision
- Program management
Timeline
Field Operations Coordinator Contractor
Charter Communications, Spectrum
2012.01 - Current
Field Operations Assistant
Time Warner Cable
2008.02 - 2012.01
Warehouse Lead
Time Warner Cable
2006.01 - 2008.02
Lead Customer Service Representative
Time Warner Cable
2001.10 - 2006.01
High School Diploma -
John C. Birdlebough High School