LEEANNE SOLARES
Brooklyn,NY
Summary
Compassionate Entry Level Certified Nursing Assistant diligent about serving patient's medical and personal needs. Focused on delivering high-quality care to individuals from diverse backgrounds. Dedicated to protecting patient safety and promoting satisfaction with facility services.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Customer Support Shift Supervisor
Revel Transit
12.2020 - Current
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction
- Established interdepartmental communication for day-to-day escalations/issues
- Conducted performance reviews and provided staff with feedback and guidance
- Collaborated with other leaders and executives to direct workflow and support operations
- Maximized productivity by supervising, mentoring and scheduling team of up to 40 customer support agents to meet organizational and operational objectives
Customer Support Team Lead
Revel Transit
06.2019 - 12.2020
- Recognized escalation needs and connected customers and agents with advanced support staff
- Managed fast-paced call center work to assist high volume of daily customers using multiple internal databases and systems
- Supported customers throughout incident response, management and resolution to deliver expert assistance for technical needs
Accounts Receivable Specialist
A TO Z SUPPLIES
05.2018 - 06.2019
- Research and resolve customer claims
- Review accounts on a monthly basis to assess aging and pursue collection of funds
- Prepared and mailed invoices to customers, processed payments, and documented account updates
Assistant Production Coordinator
ELEVATOR SYSTEMS INC
11.2017 - 05.2018
- Assisted in the setup of production lists, mapping out production schedules and workflow
- Coordinated with assigned QT engineer and test engineering group for accomplishment of all outside and in-house testing of hardware
Assistant Manager/Customer Service Representative
ROYAL DISPOSABLE IMPORT & DOMESTIC INC
06.2014 - 11.2017
- Managed incoming orders and confirmed, corrected and processed orders
- Responded to customer requests and complaints in a timely manner
Education
BACHELORS OF SCIENCE - Electronic Engineering Technology
University of Hartford
Skills
- ADL support
- Team Collaboration
- Problem-solving abilities
- Excellent Communication
Certification
- Certified Nursing Assistant
Languages
Spanish
Limited
Timeline
Customer Support Shift Supervisor
Revel Transit
12.2020 - Current
Customer Support Team Lead
Revel Transit
06.2019 - 12.2020
Accounts Receivable Specialist
A TO Z SUPPLIES
05.2018 - 06.2019
Assistant Production Coordinator
ELEVATOR SYSTEMS INC
11.2017 - 05.2018
Assistant Manager/Customer Service Representative
ROYAL DISPOSABLE IMPORT & DOMESTIC INC
06.2014 - 11.2017
BACHELORS OF SCIENCE - Electronic Engineering Technology
University of Hartford
Similar Profiles
Jennifer LearJennifer Lear
Driver Support Coordinator at Revel TransitDriver Support Coordinator at Revel Transit
Priscilla HarveyPriscilla Harvey
Customer Experience Associate at Revel TransitCustomer Experience Associate at Revel Transit
Daphne FloresDaphne Flores
Customer Support Representative at Revel TransitCustomer Support Representative at Revel Transit
Rose MednardRose Mednard
Senior Manager, Ecommerce at John VarvatosSenior Manager, Ecommerce at John Varvatos
Bainadel MetellusBainadel Metellus
Security Officer at Food Bazaar SupermarketSecurity Officer at Food Bazaar Supermarket