Fred Dice
Stanwood
Summary
Knowledgeable CNA with strong foundation in patient care and support. Demonstrated ability to assist with daily living activities and maintain safe and clean environment for patients. Showcased excellent communication and teamwork skills in clinical settings.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Shift Supervisor/CLC/Bartender/Server
Red Robin
05.2023 - Current
- Increased customer satisfaction and grew business by maintaining close relationships with customers.
- Trained new employees and delegated daily tasks and responsibilities.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Supervised staff adherence to safety protocols, maintaining a secure work environment.
- Served as a liaison between employees and upper management effectively facilitating communication that bridged any existing gaps.
Lead Floral Designer/Freelance Designer
Barbara's Floral
01.2021 - 05.2023
- Collaborated with clients to create personalized floral themes for special occasions.
- Managed inventory levels of flowers and supplies to ensure seamless operations.
- Enhanced client experience with comprehensive consultation services.
- Provided exceptional customer service, addressing inquiries promptly and resolving issues professionally.
- Coordinated seamless delivery logistics with transportation teams to ensure timely arrival of finished arrangements at event venues.
Lead Floral Designer/Freelance Designer
Bear Creek Florist
10.2022 - 01.2023
- Collaborated with clients to create personalized floral themes for special occasions.
- Managed inventory levels of flowers and supplies to ensure seamless operations.
- Enhanced client experience with comprehensive consultation services.
- Oversaw daily operations to maintain high-quality service delivery.
- Ensured customer satisfaction by providing attentive service and addressing feedback.
Floral Designer
Brady's Floral
03.2020 - 05.2020
- Enhanced customer satisfaction by creating visually appealing and unique floral designs tailored to individual preferences.
- Transported and set up floral arrangements for large-scale functions, comprising weddings, funerals, and banquets.
- Consistently met tight deadlines for large-scale orders, coordinating logistics to ensure timely delivery and installation of arrangements.
- Collaborated with event planners to create memorable floral installations for weddings, corporate events, and special occasions.
Assistant Manager / Floral Designer/Extreme high volume store
1800Flowers- Green Rose
01.2017 - 03.2020
- Led team operations to ensure smooth daily functions and enhanced productivity.
- Coordinated schedules for optimal staff coverage and efficient workflow.
- Assisted in training new employees, fostering a knowledgeable and skilled workforce.
- Developed strong customer relationships, resulting in increased repeat business.
- Supported senior management in decision-making by providing detailed reports and insights.
- Implemented training programs for staff to improve service delivery and performance.
- Enhanced workplace safety by enforcing compliance with regulations and best practices.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
Training Specialist
Venicom
11.2015 - 06.2016
- Evaluated training effectiveness using feedback surveys and assessments, making continuous improvements as needed.
- Enhanced employee performance by developing and implementing comprehensive training programs.
- Coached employees on various topics including conflict resolution, goal setting, and career planning to foster individual growth within the company.
- Created a positive learning environment by incorporating adult learning principles into all instructional designs.
- Prepared videos for online and remote instruction.
- Conducted regular needs assessments to ensure alignment of training initiatives with organizational goals and objectives.
Training Specialist
J-Curve Technologies
10.2010 - 10.2015
- Evaluated training effectiveness using feedback surveys and assessments, making continuous improvements as needed.
- Enhanced employee performance by developing and implementing comprehensive training programs.
- Developed training handbooks, computer tutorials and reference materials.
- Assessed additional needs based on training progress and collaborated with management to meet requirements.
- Promoted a culture of continuous improvement by conducting regular follow-ups with trainees post-training sessions.
- Supported the professional development of fellow trainers by providing constructive feedback and sharing insights on effective teaching methodologies.
- Streamlined onboarding process for new hires, resulting in reduced time to productivity.
- Created a positive learning environment by incorporating adult learning principles into all instructional designs.
- Increased employee retention through engaging and relevant training sessions tailored to individual needs.
Education
GED -
Maricopa Community Colleges, Rio Salado Community College
Tempe, AZCNA Certification - Certified Nursing Assistant
SVC Mount Vernon
Mount Vernon, WA03.2025
Skills
- Patient charting
- ADL support
- Data entry
- Safety standards
- Basic life support
- Vital signs monitoring
Awards
2018 Arizona State Floral Designer Competition People's Choice Award winner
Volunteer Work
Membership Director, Arizona Floral Association, 2019 & 2020
PAWS Wildlife center 2024
Certification
CNA Certification,
Certified Master Florist AZmF
Timeline
Shift Supervisor/CLC/Bartender/Server
Red Robin
05.2023 - Current
Lead Floral Designer/Freelance Designer
Bear Creek Florist
10.2022 - 01.2023
Lead Floral Designer/Freelance Designer
Barbara's Floral
01.2021 - 05.2023
Floral Designer
Brady's Floral
03.2020 - 05.2020
Assistant Manager / Floral Designer/Extreme high volume store
1800Flowers- Green Rose
01.2017 - 03.2020
Training Specialist
Venicom
11.2015 - 06.2016
Training Specialist
J-Curve Technologies
10.2010 - 10.2015
GED -
Maricopa Community Colleges, Rio Salado Community College
CNA Certification - Certified Nursing Assistant
SVC Mount Vernon
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