Lee Faith Wilson
Greenville,SC
Summary
Highly motivated, confident professional with over 12 years of entrepreneurial and management experience. Skillfully create and maintain professional and loyal relationships with co-workers, staff, and clients while effectively managing secured administrative and vendor negotiation performance. Comfortable working independently and as a collaborative team member. History of exercising decisive judgment to meet and exceed organizational goals and client expectations.
Overview
5
5
years of professional experience
Work History
Business Account Specialist
Charter Spectrum
04.2022 - 12.2023
- Accomplished sales demands in fast-paced changing environment with a variety of individuals and personalities professionally and effectively.
- Placed new customer orders and scheduled appointments.
- Proposed additional service options to clients to capitalize on upsell opportunities.
- Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
Patient Liaison
Colorado Eye Consultants
04.2021 - 09.2021
- Responded to patient concerns and questions with compassionate, concise, and knowledgeable service.
- Entered privacy sensitive details into computer systems and managed database security of HIPAA information.
- Worked with patients to ascertain issues and make referrals to appropriate specialists.
- Facilitated communication between patients and various departments and staff.
- Worked effectively with staff from all clinical departments to coordinate resolutions.
Production Office Assistant
Green Chef
09.2020 - 03.2021
- Update spreadsheets to document and report on daily packed meal kit boxes and pack team competition
- Survey pack lines and warehouse of 50-75 employees to ensure safety and security standards were consistent
- Promptly reported all accidents and security violations
- Enthusiastically filled in where needed in pack/kit/prep areas of warehouse production to ensure distribution stayed on daily target goals
- Boost team morale, promote teamwork, and encouraged employees daily
- Volunteered to help with special projects of varying degrees of complexity.
- Remained solutions-oriented in face of complex problems to assist management and overall business direction.
- Completed clerical tasks such as filing, printing labels, copying and distributing mail.
- Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
- Sealed, packed, labeled and affixed postage on packages to prepare materials for shipping, utilizing postage meters and sealing tools.
Flight Attendant
Frontier Airlines
06.2019 - 02.2021
- Inspected interior of aircraft prior to, during and after flights to make sure emergency equipment was compliant, secured in position
- Clearly explained all safety and emergency procedures to 150-230 passengers
- Operated in compliance with all airline and federal aviation regulations to ensure complete compliance with safety and security procedures
- Reassured and comforted passengers in personable manner during turbulent flights and unavoidable delays
- Maintained high standard of cleanliness and personal appearance to promote professionalism and passenger confidence in crew
- Facilitated communication between flight deck and cabin crew prior to and during flights to promote smooth operations while maintaining high security protocols
- Maintained firm yet positive attitude when dealing with distressed passengers, working to provide information about connecting flights, calm fears and provide secure environment
Business Owner
Clean Castle Service LLC
Aug 2007 - 04.2019
- Strong ability to build rapport with multiple contractors on individual properties simultaneously
- Established favorable relationships with vendors and contractors, to ensure satisfied clients with returned business
- Remedied complaints by employing empathic listening, offering fair solution to problem solve
- Put together realistic budgets based upon costs for effectively operating business
- Provided outstanding coaching to teams of 4-8 employees, which boosted efficiency throughout the company
- Recognized outstanding work performance to cultivate positive, collaborative customer service culture
- Recipient of multiple positive reviews acknowledging dedication to excellent customer service
- Developed reputation as an efficient service provider with high levels of accuracy
- Communicated clear expectations, goals to each team member
Teacher
Trinity Baptist Academy
Aug 2000 - Jun 2007
- Created lesson plans, scheduled each day to promote maximum student learning enrichment
- Met parents to resolve conflicting educational priorities
- Enforced school's student discipline code to deal with problem situations with compassion
- Fostered meaningful relationships among students through student field-trips, teamwork community service projects with 15-40 students
- Created classroom environment in which children could learn respect for themselves and others
- Preserved confidentiality of student records/ information at all times
- Pursued professional development continually by attending educational conferences teacher training workshops
Education
Trinity Baptist Bible College
Arlington, TXCosmetology Diploma
Bellevue Beauty School
Bellevue, WA06.1991
Skills
- Committed to genuine client relations
- Exceptional communication skills
- Positive and friendly
- Excellent work ethic
- Team building expertise
- Strong conflict resolution skills
- Exceptional time management skills
- Detail and customer-oriented
- Personable and empathic
- Confidential security of high significance
- Planning and coordination
- Professional networking
Affiliations
Court Appointed Special Advocate for CASA Pikes Peak Region
https://www.casappr.org/
Timeline
Business Account Specialist
Charter Spectrum
04.2022 - 12.2023
Patient Liaison
Colorado Eye Consultants
04.2021 - 09.2021
Production Office Assistant
Green Chef
09.2020 - 03.2021
Flight Attendant
Frontier Airlines
06.2019 - 02.2021
Business Owner
Clean Castle Service LLC
Aug 2007 - 04.2019
Teacher
Trinity Baptist Academy
Aug 2000 - Jun 2007
Trinity Baptist Bible College
Cosmetology Diploma
Bellevue Beauty School
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