Lucero Ramos
Sacramento,CA
Summary
Dynamic Business Banker Specialist at Wells Fargo Bank, N.A., skilled in financial analysis and customer service. Proven track record in enhancing client satisfaction and compliance adherence. Bilingual support and effective project management have driven successful outcomes, fostering strong client relationships and achieving financial goals. Passionate about empowering clients through expert guidance.
Overview
10
10
years of professional experience
Work History
Business Account Specialist
Wells Fargo Bank, N.A.
Sacramento, CA
06.2017 - 03.2024
- Maintained accurate records of client interactions and transactions in the database.
- Analyzed financial statements to determine whether customers met credit requirements.
- Verified accuracy of invoices, contracts, and other documents related to accounts.
- Utilized various software programs to generate reports on customer accounts.
- Monitored account activity to identify discrepancies or potential frauds.
- Advised customers on best practices for managing their business finances.
- Assisted clients with account inquiries and transaction processing.
- Managed dispute resolution process, ensuring issues were addressed promptly and to the client's satisfaction.
- Assisted in the development of business plans, loan applications, cash flow projections, and other financial documents.
- Ensured compliance with all applicable laws, regulations and banking policies governing commercial lending activities.
Bilingual Customer Service Advisor
Jiffy Lube
Sacramento, CA
01.2014 - 06.2017
- Assisted customers in both English and Spanish to resolve inquiries.
- Provided product information and recommendations based on customer needs.
- Collaborated with team members to improve service processes and workflows.
- Handled escalated issues with professionalism and empathy to ensure satisfaction.
- Maintained knowledge of products and services to assist customers effectively.
- Maintained up-to-date knowledge of company products and services.
- Managed multiple projects simultaneously while meeting deadlines.
- Developed relationships with customers to ensure their satisfaction.
Education
Associate of Science - Business Administration
Sacramento City College
Sacramento, CA05-2025
Bachelor of Science - Business Administration
California State University, Sacramento
Sacramento, CASkills
- Customer service
- Financial analysis
- Accounts analysis
- Account and ledger reconciliations
- Accounting operations systems
- General ledger management
- Compliance knowledge
- Business communication
- Bilingual support
- Data verification
- Microsoft Office
- Client retention
- Coaching and mentoring
- Data entry
- Complex mathematics
- Organizational skills
- Microsoft Excel proficiency
- Business planning
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Accomplishments
- Graduated at SCC with honors.
Affiliations
- I like to participate on campus for school events with the RISE team to influence/guide students to engage and participate.
References
References available upon request.
Timeline
Business Account Specialist
Wells Fargo Bank, N.A.
06.2017 - 03.2024
Bilingual Customer Service Advisor
Jiffy Lube
01.2014 - 06.2017
Associate of Science - Business Administration
Sacramento City College
Bachelor of Science - Business Administration
California State University, Sacramento
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