Lee'Isaac Aikens
Streetsboro,OH
Summary
Highly motivated employee with the desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Am able to effectively train staff and use communicational and problem solving skills. I'm firm but fair to employees and staff members. I'm ambitious, career-focused and motivated. I want to reach the goal of success and help others reach the goal of success. Skilled in leadership, conflict, management, and budgeting. Dedicated student interested in applying excellent communication and interpersonal skills to a Shift Supervisor role. Experienced in data entry and handling money. Can quickly memorize product details and build customer relationships.
Overview
3
3
years of professional experience
Work History
Shift Manager
McDonald's
Cleveland, OH
06.2021 - 12.2023
- As Shift Supervisor, my responsibilities were to oversee and supervise crew employees and assign them to certain task such as running for drive-thru, doing dishes or working on chores when not busy. I was also in charge of scheduling crew employees work days and hours, serving written warnings or sometimes terminating employees for violation of policy and procedures with my General Manager.
- Managed daily cash intake by counting out registers and tabulating profits.
- Helped employees accomplish tasks during peak periods.
- Inspected work areas regularly for cleanliness and organization standards.
- Developed and maintained positive working relationships with staff, customers, and vendors.
- Oversaw the training of new employees on customer service, product knowledge, and cash handling techniques.
- Coached employees on interactions with customers to drive exceptional service.
- Communicated with other shift managers to facilitate continuum of customer service.
- Enforced safety standards throughout the store including proper use of equipment.
- Taught staff upselling techniques to meet revenue targets.
Education
High School Diploma -
Maple Heights High School
Maple Heights, OH05-2023
Skills
- Communication
- Problem Resolution
- Friendly, Positive Attitude
- Interpersonal Communication
- Teamwork and Collaboration
- Planning
- Team Management
- Dependable and Responsible
- Team Building
Timeline
Shift Manager
McDonald's
06.2021 - 12.2023
High School Diploma -
Maple Heights High School