Nikki Olmsted
Republic,USA
Summary
Hardworking team leader with over 10+ years of experience in customer service and operations across various industries, including retail and hospitality including equine care. Proven ability to manage teams and enhance customer satisfaction through effective communication and problem-solving skills. Experienced in cash handling and organizational tasks, seeking to leverage strong interpersonal skills and leadership experience in a veterinary technician or equal animal welfare role.
Experienced in managing and maintaining accurate records of shipments, ensuring proper documentation and tracking processes. Demonstrated ability to assist customers effectively by providing knowledgeable product recommendations and resolving inquiries promptly. Proven track record in handling cash transactions with accuracy, balancing registers at the end of shifts, and fostering positive relationships with vendors for order management. Skilled in training new employees on company policies and procedures while prioritizing workload to meet deadlines efficiently.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Shift Manager
Tadychs Marketplace Foods
Marquette, MI
10.2025 - Current
Clerk/Cashier Team Lead
Makis Mini Mart
Republic, MI
09.2024 - Current
- Managed and maintained accurate records of incoming and outgoing shipments, ensuring proper documentation and tracking
- Assisted customers in locating products, providing knowledgeable recommendations based on their needs
- Handled cash transactions accurately and efficiently, balancing the register at the end of each shift
- Responded to customer inquiries via phone or email promptly and professionally, resolving issues or escalating as necessary
- Maintained a clean and organized work area, contributing to an efficient and visually appealing store environment
- Assisted in training new clerks on company policies, procedures, and systems
- Served as a point of contact for vendors regarding order status updates or product inquiries
- Prioritized workload effectively to meet deadlines while maintaining accuracy
- Fostered positive relationships with suppliers, negotiating favorable terms and pricing
- Investigated discrepancies between orders received versus invoices generated; resolved discrepancies promptly
Cashier/Gas Attendant
Krist Oil Company
Negaunee, MI
04.2024 - 09.2024
Assistant Manager
R Marts
Lake Zurich, IL
10.2023 - 03.2024
- Conducted regular equipment checks, identifying maintenance needs to minimize downtime and enhance productivity.
- Collaborated with team members to streamline workflow, resulting in improved operational efficiency and teamwork.
- Assisted in the development of training materials to support new employees in understanding core tasks.
- Implemented safety protocols and practices, promoting a culture of safety within the workplace.
- Coordinated daily activities of the team, ensuring alignment with operational goals and customer satisfaction.
- Completed day-to-day duties accurately and efficiently.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- These statements focus on concrete actions and outcomes relevant to the operational role at R Marts, showcasing extensive experience in managing various responsibilities.
Hotel Front Desk Supervisor
Fairbridge Inn Express
Barrington, IL
02.2021 - 03.2024
- Oversaw front desk operations, ensuring efficient check-in and check-out processes while maintaining exceptional guest service standards.
- Trained and mentored new staff, enhancing team performance and improving guest satisfaction through effective training programs.
- Implemented streamlined communication between departments, fostering collaboration and minimizing response times to guest inquiries.
- Managed reservation systems, optimizing occupancy rates and ensuring accurate billing processes to enhance revenue management.
- Resolved guest complaints and concerns promptly, contributing to a positive hotel experience and encouraging repeat visits.
- Conducted regular audits of front desk procedures, identifying areas for improvement and implementing best practices for operational efficiency.
- Developed staff schedules based on occupancy forecasts, balancing labor costs with service quality to meet guest expectations.
- Trained new hires on procedures, policies, and customer service expectations.
- Resolved guest complaints in a professional manner.
- Handled cash registers and balanced daily receipts.
- Monitored front desk staff to ensure they met customer service standards.
- Greeted guests and checked them in and out of the hotel.
- Implemented best practices to maximize efficiency at the front desk area.
- Reviewed guest feedback forms to identify areas needing improvement.
- Answered telephone inquiries from customers in a timely manner.
- Coordinated with housekeeping staff regarding room availability and occupancy levels.
- Scheduled shifts for front desk personnel.
- Maintained accurate records of daily transactions.
- Managed inventory of supplies used at the front desk.
Meat Department Team Leader
Jewel-Osco
Barrington, IL
10.2022 - 09.2023
- Led a team of meat department associates to ensure compliance with health and safety standards, improving overall quality control.
- Trained and mentored new team members on proper meat cutting techniques, enhancing skill levels and operational efficiency.
- Managed inventory levels for meat products, ensuring timely restocking and reducing waste through effective monitoring.
- Implemented quality assurance measures in meat preparation processes, resulting in increased customer satisfaction and repeat business.
- Analyzing customer feedback surveys to identify areas for improvement in customer service or product offerings.
- Inspecting equipment regularly to ensure proper functioning and conformance with health regulations.
- Developing strategies to maintain customer satisfaction with products and services offered.
- Assisting in creating promotional displays to maximize product visibility and sales potential.
- Packed display case with meat and poultry products, checking price tags for accuracy.
- Advised customers on alternative cuts, cooking methods, storage requirements and nutritional aspects of meat.
- Coached team members on equipment safety, food handling and merchandising techniques.
Owner & Operator
A Clean Break
McHenry, IL
06.2016 - 03.2022
Team Leader/ Supervisor
The Maids
Knoxville, TN
01.2008 - 12.2016
- Used customer service abilities to handle customer needs, help customers choose services and share information about discounts and product special features.
Horse Farm Manager
Red Top Barn
Woodstock, IL
06.2009 - 10.2015
- Managed daily operations and care of over 50 horses, ensuring optimal health and training conditions.
- Developed and implemented efficient feeding schedules, improving overall nutrition and performance of horses.
- Streamlined inventory management processes for feed and supplies, reducing waste and ensuring resource availability.
- Conducted regular facility inspections, maintaining high standards of cleanliness and safety for both horses and staff.
- Researched and adopted best practices in horse care and training, continuously improving farm operations and outcomes.
- Established protocols for handling emergencies such as colic or injury; communicated procedures clearly to staff members.
- Prepared reports summarizing monthly expenses related to running the horse farm; presented findings to upper management.
- Conducted thorough inspections of barns, pastures and fields on a regular basis to ensure safety standards were met.
- Managed budgeting and financial planning for the farm, ensuring profitability and sustainability of operations.
- Performed daily maintenance tasks such as mucking out stalls, filling water buckets, troughs and distributing hay, grain.
- Ordered necessary supplies such as saddles, bridles, grooming products and blankets.
- Enforced strict rules regarding rider safety while working with both children and adults.
- Scheduled regular check-ups with veterinarians to monitor health of horses in the farm's care.
- Developed relationships with suppliers to ensure access to quality hay, grain, veterinary care, equipment parts and other supplies.
- Organized and maintained horse farm operations, including scheduling feedings, cleaning stalls, and managing staff.
Education
Veterinary Technician - Associate's degree
Penn Foster
Remote, Az 02.2024 - 02/2026
Skills
- Microsoft Powerpoint
- Microsoft Office
- Phone Etiquette
- Outdoor work
- Grammar Experience
- Administrative experience
- Management
- Customer service
- Computer operation
- Computer Literacy
- Equine experience
- Animal care
- POS
- Cash register
- Video editing
- Floor care
- Sales
- Medical office experience
- Cash Handling
- Filing
- Sanitation
- Janitorial experience
- Front Desk
- Communication skills
- CPT coding
- Experience Administering Injections
- Nutrition
- Hospitality
- Microsoft Outlook
- Canva
- Farm machinery
- Microsoft Excel
- Conflict management
- Animal handling
- Pet care
- Industrial cleaning
- Landscaping
- Computer skills
- Zoom
- Microsoft Publisher
- QuickBooks
- Productivity software
- Color theory
- Medication administration
- Typing
- Organizational skills
- Hotel experience
- Newsletters (communication methods)
- Empathy
- Animal restraint
- Google Calendar
- Guest services
- Time management
- Stress management
- Data Entry
- Team management
- Driving
- Problem solving
- Supervising experience
- Customer support
- Microsoft Access
- Leadership
- Cleaning
- Custodial experience
- Printing
- Client interaction via phone calls
- Medical terminology
- Microsoft Word
- Commercial cleaning
- Communication
- Team leadership
- Cash handling
- Conflict resolution
Certification
- BASSET, Present
- Driver's License
- First Aid Certification
- CPR Certification
- Food Handler Certification
Languages
- German
- English
- Portuguese, Beginner
- German, Fluent
- English, Fluent
Personal Information
- Willing To Relocate: Anywhere
- Authorized To Work: US for any employer
Timeline
Shift Manager
Tadychs Marketplace Foods
10.2025 - Current
Clerk/Cashier Team Lead
Makis Mini Mart
09.2024 - Current
Cashier/Gas Attendant
Krist Oil Company
04.2024 - 09.2024
Veterinary Technician - Associate's degree
Penn Foster
02.2024 - 02/2026
Assistant Manager
R Marts
10.2023 - 03.2024
Meat Department Team Leader
Jewel-Osco
10.2022 - 09.2023
Hotel Front Desk Supervisor
Fairbridge Inn Express
02.2021 - 03.2024
Owner & Operator
A Clean Break
06.2016 - 03.2022
Horse Farm Manager
Red Top Barn
06.2009 - 10.2015
Team Leader/ Supervisor
The Maids
01.2008 - 12.2016