Summary
Work History
Education
Skills
Websites
Community Service
Timeline
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Leeloo Dela Cruz

San Diego,CA

Summary

Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.

Work History

Business Analyst Consultant

NAI San Diego
  • Facilitated direct communication and collaboration with clients throughout the project lifecycle, serving as the primary liaison for setting up meetings, planning agendas, and ensuring appropriate attendance
  • Coordinated with NAI to identify and analyze existing business processes in need of enhancement
  • Worked closely with the CPM to gather information, understand requirements, and ensure alignment with organizational goals

Hostess

Applebee’s
  • Coordinated with servers, kitchen, and managers to ensure each 500+ guests receive great customer service
  • Demonstrated adaptability by handling various tasks while providing 100% customer satisfaction

Substitute Teacher

T.L.C. Preschool & Daycare
  • Assisted teachers in educating 12 toddlers when learning the course materials and performing activities
  • Exhibited patience while guiding the children in developing learning styles and ensuring that over 90% of them received rewards to motivate excellent behaviors

Treasurer

Church of Christ
  • Handled the total amount of offerings collected on days of services that would be 100% used to allocate for the church’s needs
  • Monitored the final denomination and total amount of offerings and confirmed that receipts displayed 100% accurate numbers

Children’s Deaconess

Church of Christ
  • Assists ages 12 and younger to be an active member of the church
  • Visitations to children and their families to deliver weekly messages and reminders

Education

Bachelor of Science in Business Administration - Management Information Systems

San Diego State University, Fowler College of Business
05.2025

Associate degree in Business Administration of Transfer 2.0 - Business Administration

Miramar Community College
05.2023

Skills

  • Proficient in Windows and Mac OS platforms
  • Proficient in Python programming language
  • Proficient in Microsoft Office Suite
  • Fluent in Tagalog and English
  • Process Analysis and Improvement
  • Team Collaboration
  • Organizational Skills
  • Effective Communication
  • Customer Communication
  • Gap Analysis
  • Business Process Reengineering
  • Strategic Communication

Community Service

Volunteer Cooking Assistant, Hourglass, San Diego, CA, 05/2015 - 08/2015, Instructed classes of up to 15 kids on basic cooking skills, Communicated regularly with parents on children’s progress

Timeline

Business Analyst Consultant

NAI San Diego

Hostess

Applebee’s

Substitute Teacher

T.L.C. Preschool & Daycare

Treasurer

Church of Christ

Children’s Deaconess

Church of Christ

Bachelor of Science in Business Administration - Management Information Systems

San Diego State University, Fowler College of Business

Associate degree in Business Administration of Transfer 2.0 - Business Administration

Miramar Community College

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Leeloo Dela Cruz