LEEONIE HUDSON
Sunrise,FL
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support , active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
12
12
years of professional experience
Work History
Customer Service Representative
Billings Clinic
05.2023 - 01.2024
- Assisting patient in scheduling appointments, canceling, and rescheduling
- Professionally responding to the customer inquires
- Confirming patient appointment
- Escalating customer concern to the correct department and reporting high level management
- Active listening with empathy and problem solving
- Greet Transfer and Hold on Call
- Build rapport, listen, clarify, and manage conversational flow
- Manage upset customers, conflicts, and challenging situations.
Customer Service Representative
INTERMIX
05.2022 - 03.2023
- Listen to customers, understand, and meet their needs
- Resolve customer issues while building rapport and creating a memorable experience
- Utilize systems and technology to complete all service tasks
- Maintain company and customer confidentiality
- Appropriately escalate customer feedback and/or concerns with your management team
- Assist with other duties as needed.
Customer Service Representative
CRATE AND BARREL
02.2021 - 05.2022
- Provide product/services information, answer questions, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Keep records of customer interactions, process customer accounts and file documents.
Home Health Aide
HEALTH CARE ASSISTANCE
07.2018 - 01.2022
- Professional caregiver who helps patients with personal health and hygiene in their place of residence or a nursing care facility
- Perform basic household tasks and assist with daily living activities such as cooking, laundry, and dishes
- Trained and certified by the state and work under the supervision of a nurse
- Provide high quality care by following policies and procedures and recording and reporting vitals
- Monitoring and recording patient daily activities
- Assisting with medical tasks such as administering medication and checking vital signs
- Accompanying patients to doctor visits and assisting with other errands.
Aftercare Counselor
ASP
12.2015 - 07.2017
- Supervise and assist children
- Monitor children in outside activity
- Monitor during Snack Time Attendance
- Organized indoor and outdoor games and crafts
- Helped the children with homework
- Planned and conducted innovative age-appropriate activities
- Monitor children ages 3-7
- Assist kids with homework
- Plan daily outdoor activities/games for students
- Communicate with parents when needed
- Assist with front desk
- Encouraged good behaviors using the positive reinforcement method
- Established a safe play environment for the children
- Instructed children on proper health and personal habits
- Organized and engaged in recreational activities such as games and puzzles
- Encouraged children to be understanding of and patient with others
- Allowed for ample outdoor recreation time
- Designed monthly activity schedule
- Communicated with children in a developmentally appropriate way
- Maintained a safe playing environment by emphasizing and maintaining cleanliness and organization.
Medical Assistant
BARR MEDICAL CENTER
07.2015 - 09.2015
- Performed vital signs
- Schedule and reschedule appointments
- Prep and prepare exam rooms
- Assist with patient exams
- Filing EHR Charting
- Answered phones, sent emails, filing, copying, and faxing
- Front/back-office duties
- Greet Patients
- Verify Insurance
- Vital Signs
- Prepare exam rooms
- Accurately posted and sent out all medical claims
- Compiled and tracked outstanding balances owed to medical facilities
- Assisted in the maintenance of medical charts and/or electronic medical record (filing, Op Reports, test results, home care forms)
- Correctly coded and billed medical claims for various hospital and nursing facilities
- Assigned appropriate medical codes with a percent accuracy rate
- Reviewed, analyzed, and managed coding of diagnostic and treatment procedures contained in outpatient medical records
- Interacted with providers and other medical professionals regarding billing and documentation policies, procedures, and regulations
- Assist walk-in clients, schedule client appointments, answer phone lines, and help clients with questions and issues.
Home Health Aide
Allied Healthcare Solution
08.2013 - 01.2014
- Greets patients
- Changed bed linens
- Positioned patients and grooming
- Supervised and assisted patients
- Planned and served meals
- Communicated and participated in activities
- Signed and received packages
- Approved medications via oral, subcutaneous, intramuscular, or intradermal routes, under supervision
- Prepared, cleaned, sterilized instruments and maintain equipment
- Recorded daily on patient's progress
- Sweep and mop the floors
- Maintained a clean, healthy, and safe environment
- Maintained accurate records of patient care, condition, progress, and concerns
- Changed sterile dressings
- Assisted patients with bathing, oral hygiene, grooming, feeding and elimination
- Cooked appetizing and satisfying meals and snacks
- Scheduled and accompanied clients to medical appointments
- Obtained household supplies and ran daily errands.
Medical Assistant Externship
BARR MEDICAL CENTER
04.2013 - 06.2013
- Assisted with both front and back office
- Completed 180 hours of training
- Assisted with vitals
- Schedule and reschedule appointments
- Prep and prepare exam rooms
- HER Charting, File Patient Chart
- Answer Phones
- Authorization/Referrals
- Patient Registration
- Collect Patient Payment/Copay
- Greet Patient
- Prepare Exam Room for Patient
- Sanitize Environment
- Check
- Respond to Faxes
- Answered phones, sent emails, filing, copying, and faxing
- Check Patient Insurance Eligibility.
Counselor/Front Desk
Sunshine Aftercare Programs
08.2012 - 05.2013
- Monitor children ages 3-7
- Assist kids with homework
- Plan daily outdoor activities/games for students
- Communicate with parents when needed
- Assist with front desk
- Registration
- Supervised all activities to ensure safety at all times
- Scheduled and implemented age-appropriate activities
- Made sure the toys, equipment, and building are clean and safe
- Organized recreational activities such as games, songs, dances, art and drama
- Maintained all appropriate records such as records, attendance and time sheets
- Treated all children and employees with dignity and respect
- Reported to the Director any problems that occurred with the children
- Greeted parents and children with salutations and smiles
- Collaborated with staff members to form a positive and supportive team atmosphere
- Participated in dismissal procedures at the end of aftercare, ensuring that each child leaves with the appropriate adult
- Applied to the school rules, regulations, and procedures to students.
Patient Care Technician Externship
Kindred Hospital
02.2012 - 03.2013
- Assisted elderly patients with activities of daily living
- Assisted patients with grooming
- Provided compassionate care daily
- Assisted CNA with bed baths
- Reposition Patients
- Mouth Care
- Assisted with range of motion
- Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease, and muscular dystrophy
- Assisted nurses with wound care for pressure ulcers, bed sores, and surgical site wounds
- Assisted with patient transfer and ambulation
- Answered patient calls for care and feeding.
Education
Medical Assistant Technician -
Florida Career College- Lauderdale Lakes, FL
08.2015
Patient Care Technician -
Florida Career College- Lauderdale Lakes, FL
01.2013
High School Diploma -
Plantation High School-Plantation, FL
01.2009
Skills
- Positive attitude
- Patience
- Time management
- Detail oriented
- Goal-driven
- Decision-making
- Problem solving
- Patient Charting
- Vital Signs
- Medical Back Office
- Multitasking
- Critical Thinking
- Active Listening
- Problem-solving abilities
- Customer Service
Languages
English
Native or Bilingual
Timeline
Customer Service Representative
Billings Clinic
05.2023 - 01.2024
Customer Service Representative
INTERMIX
05.2022 - 03.2023
Customer Service Representative
CRATE AND BARREL
02.2021 - 05.2022
Home Health Aide
HEALTH CARE ASSISTANCE
07.2018 - 01.2022
Aftercare Counselor
ASP
12.2015 - 07.2017
Medical Assistant
BARR MEDICAL CENTER
07.2015 - 09.2015
Home Health Aide
Allied Healthcare Solution
08.2013 - 01.2014
Medical Assistant Externship
BARR MEDICAL CENTER
04.2013 - 06.2013
Counselor/Front Desk
Sunshine Aftercare Programs
08.2012 - 05.2013
Patient Care Technician Externship
Kindred Hospital
02.2012 - 03.2013
Medical Assistant Technician -
Florida Career College- Lauderdale Lakes, FL
Patient Care Technician -
Florida Career College- Lauderdale Lakes, FL
High School Diploma -
Plantation High School-Plantation, FL