leeotress bohannon
Pearland
Summary
Dynamic Store Manager with proven expertise in enhancing customer engagement and leading high-performing teams. Skilled in inventory management and operational excellence.
Overview
10
10
years of professional experience
Work History
Store Manager
Dollar General Market
Houston, TX
08.2024 - 02.2026
- Managed daily store operations, ensuring compliance with company policies and procedures.
- Oversaw inventory management, implementing effective stock replenishment strategies.
- Trained and developed staff on customer service standards and operational excellence.
- Monitored sales performance, adjusting merchandising strategies to enhance customer engagement.
- Implemented loss prevention measures to minimize shrinkage and maintain store profitability.
- Collaborated with district managers to achieve sales goals and operational targets.
- Addressed customer inquiries and concerns promptly, fostering a positive shopping environment.
- Managed inventory control, cash control, and store opening and closing procedures.
Store Manager
Family Dollar
Houston, TX
08.2019 - 06.2024
- Ensured store cleanliness and organization, enhancing overall shopping experience for customers.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Rotated merchandise and displays to feature new products and promotions.
- Approved regular payroll submissions for employees.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
Administrative Assistant
Sodexo USA
Houston, TX
09.2015 - 12.2018
- Coordinated scheduling and logistics for meetings, enhancing internal communication efficiency.
- Managed office supplies inventory, ensuring availability and cost-effective procurement processes.
- Streamlined document filing system, improving retrieval speed and organization across departments.
- Facilitated onboarding process for new hires, providing essential training materials and support.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
Education
Willowridge High School
Missouri City, TXNo Degree -
Prairie View A&M University
Prairie View, TXSkills
- Customer service
- Problem-solving
- Customer relations
- Multitasking and organization
- Store operations
- Customer service management
- Training and mentoring
- Store opening and closing
- Team leadership
- Friendly and positive
- Outstanding communication skills
- Inventory management
- Cash management
- Retail inventory management
- Shift scheduling
- Employee training
- Recruitment and hiring
- Team motivation
- Supply ordering
- Policies and procedures
Languages
English
Native or Bilingual
Timeline
Store Manager
Dollar General Market
08.2024 - 02.2026
Store Manager
Family Dollar
08.2019 - 06.2024
Administrative Assistant
Sodexo USA
09.2015 - 12.2018
Willowridge High School
No Degree -
Prairie View A&M University