Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Lee Ray Phipps

Three Oaks

Summary

Dynamic IT professional with extensive experience at IBM Corporation, excelling in server administration and technical troubleshooting. Proven ability to enhance system performance and reliability while managing complex environments. Adept at multitasking and delivering exceptional remote support, ensuring optimal functionality and user satisfaction across diverse technical landscapes.

Overview

20
20
years of professional experience
1
1
Certification

Work History

On-Site Technician

Ricoh America Corporation
Addison
07.2015 - 06.2025
  • Delivered on-site managed technical services for printer support while adhering to SLA guidelines.
  • Installed and configured printers and multifunction devices for clients.
  • Provided on-site technical support for hardware and software issues.
  • Conducted routine maintenance and troubleshooting on office equipment.
  • Collaborated with client teams to understand technical requirements.
  • Managed inventory of supplies and replacement parts for service calls.
  • Trained staff on proper use of office technology and equipment.
  • Performed troubleshooting to diagnose and resolve technical issues.

Desktop Support

Apex Systems
Glen Allen
05.2013 - 07.2015
  • Executed subcontracting agreement with Dell for healthcare system, ensuring corporate image adherence across devices.
  • Constructed multiple PCs simultaneously, accommodating unique specifications in fast-paced environment.
  • Performed maintenance and troubleshooting tasks to ensure optimal PC assembly and functionality.
  • Verified software license compliance through database checks prior to installation or recovery.
  • Maintained tracking sheets for efficient inventory management and resource allocation.
  • Processed PC retrieval from workstations for inventory return when necessary.
  • Set up new equipment at user workstations, including monitor and docking station connections.
  • Conducted break/fix operations to sustain continuous system performance.

Server Support Team

IBM Corporation
Lisle
01.2012 - 12.2012
  • Update work orders effectively in a Level 4 internet data center environment with security clearance, optimizing workflow according to urgency.
  • Maintained and monitored data center equipment and systems.
  • Upgraded internal system components, CPUs, memory, hard drives and network cables.
  • Performed backup on critical systems to protect important information.
  • Monitored customer network servers and storage systems to verify uptime and resolution of issues.
  • Monitored data center environment to ensure optimal performance and reliability of equipment.
  • Performed troubleshooting and repair of server, network, storage, power, cooling and other data center related hardware components.

LAN Administrator

TCF National Bank
Burr Ridge
12.2005 - 07.2007
  • Delivered corporate and bank branch support for workstations and servers.
  • Managed an active directory environment for over 1,000 objects, ensuring optimal performance.
  • Implemented backup procedures to safeguard critical banking data consistently.
  • Performed regular maintenance of server hardware and software systems.
  • Managed user accounts on the local area network.
  • Provided technical support for LAN users in resolving computer-related problems or questions.
  • Installed and supported hardware and software for desktops, servers, and printers.
  • Worked independently while coordinating project work and support functions with other team members.
  • Participated in on-call shifts for holidays and weekends in case of system or network-related emergencies.

Education

Associates of Applied Science - Electronics

DeVry Institute of Technology
Addison, IL
06.1994

Skills

  • Technical troubleshooting
  • Printer installation
  • Network connectivity
  • Data recovery
  • Server administration
  • Remote support
  • Hardware installation
  • Wireless networking
  • Multitasking
  • Work order completion

Certification

  • Microsoft Certified Systems Engineer
  • CompTia A+

Timeline

On-Site Technician

Ricoh America Corporation
07.2015 - 06.2025

Desktop Support

Apex Systems
05.2013 - 07.2015

Server Support Team

IBM Corporation
01.2012 - 12.2012

LAN Administrator

TCF National Bank
12.2005 - 07.2007

Associates of Applied Science - Electronics

DeVry Institute of Technology

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