Lee Roy Russell
Dallas-Fort Worth,TX
Summary
Reliable and hardworking General Manager works autonomously or in teams to serve numerous customers per shift. Experience managing staff and day-to-day operations. Thriving interpersonal and multitasking skills homed in fast-paced customer-focused environment. Customer-oriented Assistant General Manager with 15 plus years of experience focused on increasing production and minimizing downtime. Adaptive and deadline-oriented with capacity to execute and complete multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Gatekeeping
First Service Residental
04.2014 - Current
- Enhanced visitor experience by managing access and maintaining order at the entrance gate.
- Trained new staff members on established gatekeeping procedures, fostering consistency in quality throughout the team''s operations.
- Established a welcoming atmosphere for all visitors through professional demeanor and exceptional customer service skills.
- Monitored CCTV footage, ensuring timely identification of potential threats or unauthorized access attempts.
- Monitored and screened visitors to verify accessibility to inter-office personnel.
General Manager
Sonesta-ES-Suites
04.2022 - 04.2024
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction
- Developed and implemented strategies to increase sales and profitability
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
Assistant General Manager
Homewood Suites by Hilton Dallas Market Center
05.2019 - 04.2022
- Managed store cash intake with high accuracy and prepared daily bank deposits
- Placed new inventory orders and oversaw correct restocking procedures to maintain operational output
- Applied knowledge of coverage needs and individual employee strengths to produce successful team schedules
- Motivated and led team members to work together to achieve targets
- Disciplined and maintained staff to deliver hospitable, professional service reflecting business initiatives
- Strategized long-term business needs while generating guest relations feedback for process improvements.
Homewood Suites By Hilton DALMC
05.2016 - 05.2019
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention
- Prepared weekly employee work schedules to meet operational needs
- Entered and updated sensitive customer information during check-ins and room changes
- Trained new staff on correct procedures, compliance requirements, and performance strategies.
Front Desk Receptionist
Homewood Suites By Hilton DALMC
08.2005 - 05.2016
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees
- Scheduled, coordinated and confirmed appointments and meetings
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
Education
High School Diploma -
Irving High School
Irving, TX05.1995
Skills
- Decision Making
- Training and Development Skill
- Team Leadership Strength
- Team Leadership
- Customer Service Management
- Department Oversight
- Business Development
- Business Operations Background
- Staff Scheduling
- Team Management
- Store Management Experience
- Guest Relations Experience
- Guest Services
- Night audit
Certification
CPR Certification
Additional Information
Proficient in On q and Opera Cloud
Timeline
General Manager
Sonesta-ES-Suites
04.2022 - 04.2024
Assistant General Manager
Homewood Suites by Hilton Dallas Market Center
05.2019 - 04.2022
Homewood Suites By Hilton DALMC
05.2016 - 05.2019
Gatekeeping
First Service Residental
04.2014 - Current
Front Desk Receptionist
Homewood Suites By Hilton DALMC
08.2005 - 05.2016
High School Diploma -
Irving High School
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