Brenna Jensen
Lutz,FL
Summary
Experienced Insurance Specialist successful at managing high caseloads in fast-paced environments. Organized, driven and adaptable with excellent planning and problem-solving abilities. Offering seven years of experience and willingness to take on any challenge.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Bodily Injury Claims Specialist
Auto-Owners Insurance Company
08.2023 - Current
- Handles investigations, determines coverage, analyzes legal liability and evaluates personal injury damages
- Participates in negotiations, mediations, settlement conferences, and trials
- Hears cases and resolves liability disputes between insurance carriers as an Auto Physical Damage Arbitrator for Arbitration Forums, Inc
Branch Claims Representative
Auto-Owners Insurance Company
03.2018 - 08.2023
- Investigated, evaluated and settled automobile property damage claims in accordance with applicable law and insurance policy
- Delivered a high level of customer service to insurance brokers, insureds, body shops and outside counsels
Management Trainee
Enterprise
02.2017 - 03.2018
- Maintained and built relationships with local business partners, dealerships, insurance representatives, and body shops
- Assisted with managing a team of service agents, which includes 6 + car preps and 4+ drivers
- Delivered superior customer service and educates customers on the protection products Enterprise Rent-A-Car offers
Emergency First Responder
Florida State University
01.2013 - 12.2016
- Offered support to existing emergency medical and safety units during campus events
- Handled sensitive patient care data
- Utilized expertise to service students with emergency medical concerns
Cashier
Zaxby’s Restaurant Company
01.2014 - 12.2015
- Cooperated with team members to provide fast service and to create an efficient work environment
- Maintained an orderly and clean lobby area with stocked supplies
- Managed the closing of the front house
Referee
USSF
01.2008 - 12.2011
- Cooperated with fellow referees, players, and spectators to ensure a safe play environment
- Recorded and reported player offenses into national database for future references
- Officiated matches in a fair manner and remained committed to continuous improvement
Education
B.S. - Exercise Physiology
Florida State University
Tallahassee, FL12.2016
Skills
- Microsoft Office Suite
- Medical Terminology
- Policy interpretation
- Damage estimation
- Insurance regulations
- Injury evaluation
- Litigation management
- Settlement negotiation
Certification
- Certified Legal Principles Claim Specialist
- Licensed 0620-Insurance Adjuster (All Lines)
- Auto Physical Damage Arbitrator
Timeline
Bodily Injury Claims Specialist
Auto-Owners Insurance Company
08.2023 - Current
Branch Claims Representative
Auto-Owners Insurance Company
03.2018 - 08.2023
Management Trainee
Enterprise
02.2017 - 03.2018
Cashier
Zaxby’s Restaurant Company
01.2014 - 12.2015
Emergency First Responder
Florida State University
01.2013 - 12.2016
Referee
USSF
01.2008 - 12.2011
- Certified Legal Principles Claim Specialist
- Licensed 0620-Insurance Adjuster (All Lines)
- Auto Physical Damage Arbitrator
B.S. - Exercise Physiology
Florida State University
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