Leesa Lopez
Kailua,HI
Summary
Talented Accounts Receivable Specialist with years of experience in financial services, collections, and customer care management across diverse industries. Knowledgeable, analytical, and personable with excellent problem solving skills and strengths in areas of credit and medical collections. Proven ability to improve workflow efficiencies while maintaining high standards in customer service.
Overview
11
11
years of professional experience
Work History
Cashier/Front Desk
Kaiser Permanente
Kailua Kona, HI
02.2024 - Current
- Serviced patients, members, and visitors promptly
- Maintains general knowledge of current health plan/non plan policies and coverages. Verifies health plan and/or non-plan financial status. Informs patient and refers to appropriate area; explains provisions of annual co-payment maximum, coinsurance, and/or deductibles policies to patients/customers.
- Performs a variety of duties pertaining to patient appointments; ascertains patients' need for routine appointments and schedules appointments according to need or under the direction of medical staff; refers to medical staff as appropriate.
- Enters/updates pertinent patient appointment and registration data in the computer.
- Performed other duties as assigned by management.
- Prepares and processes bank deposits. Prepares and logs deposits for armored car pick-up.
Patient Account
Seven Hills Hospital
Henderson, NV
02.2021 - 11.2022
- Communicated with third-party payers regarding outstanding claims.
- Review claims issued and make corrections as need and rebilled
- Utilize claims clearing house SSI to review and correct claims. Resumbit electronically when available.
- Manage daily productivity via patient acounting system and productivity reports. Maintained an average of 40 accounts worked per day minimum.
- Prorate patient acounts and monitor that balance due is in the correct financial class.
- Report and overview of the week to BOD and participate in weekly AR meetings.
- Assist financial counselors as needed
- Able to communicate and fucntion productively on and interdisciplinary team
New Patient Coordinator
Neurology Center Of Nevada
Henderson , NV
10.2019 - 02.2021
- Communicate with patients
- Respond to inquiries
- Communicate wtih insurance companies
- Secure information from patients and insurance companies and accurately relay to head office
- Answer mulit phone lines
- Schedule daily appointments for 4 Doctors, 4 Nurse Practitioners, and 14 Techs.
- Comply with all office rules and regulations.
- Demonstrated dependable, regular attendance
- Able to concentrate and use reasoning skills and good judgement
- Able to communicate and function productively on and interdisciplinary team.
Accounts Receivable Coor
Life Care Center of Hilo
Kailua Kona , HI
02.2018 - 08.2019
- Prepare and submit all billing (i.e, Medicare A, B & D, private insurance) accurately and in timely manner
- Brought accounts down to current or zero balance
- Record all cash receipts accurately and timely
- Prepare all bank deposits
- Prepare and verify quarterly payroll reports timely
- Balanced and maintained all residence Trust Accounts
- Withdraw and deposit resident funds on daily basis
- Assist in the evacuation of patients
- Demonstrated dependable, regular attendance
- Able to concentrate and use reasoning skills and good judgement
Member Service Representative II
Silver State Schools Credit Union
Henderson, NV
11.2013 - 08.2017
- Processes a variety of financial transactions for members including the opening and closing of accounts, issuing checks, processing deposits and withdrawals from account
- Responds and researches member inquiries regarding the operation of accounts, access to services, resolving account discrepancies, balancing and reconciling
- Performs clerical duties such as photocopying, faxing processing incoming and outgoing mail and filing
- Process and fund auto, personal and personal line of credit loans
- Assist with auditing of vaults and ATM
- Exceeded all monthly goals
Education
High School Diploma -
Konawaena High School
Kealakekua06-1998
Skills
- Multi-phone systems
- Cash transactions
- Hospitality services
- Administrative skills
- Microsoft Office
- Guest service
- Date entry
- Payment management
- Billing dispute resolution
- Adjustment posting
- Statement issuing
- Audit procedures
- Bill processing
- Credit and collections
- Team leadership
- Accounts receivable
- Claims processing
- Invoicing proficiency
References
References available upon request.
Timeline
Cashier/Front Desk
Kaiser Permanente
02.2024 - Current
Patient Account
Seven Hills Hospital
02.2021 - 11.2022
New Patient Coordinator
Neurology Center Of Nevada
10.2019 - 02.2021
Accounts Receivable Coor
Life Care Center of Hilo
02.2018 - 08.2019
Member Service Representative II
Silver State Schools Credit Union
11.2013 - 08.2017
High School Diploma -
Konawaena High School
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