Olivia DePlato
Buffalo,NY
Summary
I am looking for a full-time position. I excel in customer service communication, active listening, empathy, and attention to detail, I strive to have a positive attitude to achieve my goals. I work well on teams but can also work alone. I am eager to add skills that increase my value to the company.
Overview
3
3
years of professional experience
Work History
Dental Assistant
Aspen Dental
3497 McKinley Parkway Blasdell 14219
05.2024 - 09.2024
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Maintained a clean and sterile work environment to prevent cross-contamination and infection.
- Sanitized trays, instruments, and surfaces for clean dental office setting and patient safety.
- Provided chairside assistance during examinations, improving dentist efficiency and patient satisfaction.
- Performed x-rays safely while adhering to radiation safety guidelines, ensuring high-quality diagnostic images for dentists'' evaluations.
- Prepared and arranged instruments, medications, and required materials for dental procedures.
- Documented patient dental health information, medical history, and vital signs for future reference.
- Explained treatment procedures and instructed patients on home care guidelines.
- Created dental impressions used for diagnostics, opposing models and study casts to make crowns, bridges, and other dental prosthetics.
Office Administrator
Renewal By Anderson
Buffalo, NY, USA
01.2024 - 05.2024
- Responsible for taking care of all paperwork that came into the Buffalo satellite office, such as job installation packs, 3rd party receipts, and sales paperwork
- Processed all “live checks”, entered prospective leads into the management system and handled inbound phone calls
BDC Service Scheduler
Lia Honda
Williamsville, NY, USA
09.2023 - 01.2024
- Established and adjusted appointments for the service department
- Made outgoing calls and took incoming calls
- To increase business, proactively reminded customers when their car was due for inspection or routine maintenance
Collector, Analyst
P&B Capital Group
Buffalo, NY, USA
04.2023 - 09.2023
- Initially hired as a collector to reach out to consumers via phone to collect various delinquent accounts that our office handled, such as smile direct, balance credit, purchasing power accounts etc
- After a brief onboarding period, was promoted to role of performance analyst
- Analyzed performance reports for each individual collector and monitored all communications with consumers
Receptionist, Interviewer
SPS Temporaries
Buffalo, NY, USA
06.2022 - 04.2023
- As a front desk receptionist, took incoming calls about available job positions and scheduled appointments for job applications and interviews
- Handled on-boarding paperwork, including I-9s and tax forms, filed paperwork and applications
- After 6 months, moved up to a position interviewing clients actively searching for work, placing them at the appropriate job site based on their skills and qualifications
- Trained the new receptionist who filled my old position
BDC Sales Representative
Delacy Ford
3061 Transit Road Elma NY
03.2022 - 06.2022
- Documented and updated customer sales inquiry records.
- Tracked guest data and sales metrics and entered in company database.
- Scheduled and confirmed customer appointments.
- Communicated with customer via telephone, email and internet chats to bolster service availability.
- Resolved customer issues quickly to recapture the customer's loyalty and maintain the sale.
- Maintained robust inventory of available products, avoiding delivery delays and maximizing profits.
Education
High School -
Williamsville North High School
Williamsville, NY01.2016
Skills
- Multi-phone systems
- Strong computer skills
- Navigate multiple monitors
- Multi-tasking
Timeline
Dental Assistant
Aspen Dental
05.2024 - 09.2024
Office Administrator
Renewal By Anderson
01.2024 - 05.2024
BDC Service Scheduler
Lia Honda
09.2023 - 01.2024
Collector, Analyst
P&B Capital Group
04.2023 - 09.2023
Receptionist, Interviewer
SPS Temporaries
06.2022 - 04.2023
BDC Sales Representative
Delacy Ford
03.2022 - 06.2022
High School -
Williamsville North High School