Summary
Overview
Work History
Education
Skills
Timeline
Generic

Olivia DePlato

Buffalo,NY

Summary

I am looking for a full-time position. I excel in customer service communication, active listening, empathy, and attention to detail, I strive to have a positive attitude to achieve my goals. I work well on teams but can also work alone. I am eager to add skills that increase my value to the company.

Overview

3
3
years of professional experience

Work History

Dental Assistant

Aspen Dental
05.2024 - 09.2024
  • Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
  • Maintained a clean and sterile work environment to prevent cross-contamination and infection.
  • Sanitized trays, instruments, and surfaces for clean dental office setting and patient safety.
  • Provided chairside assistance during examinations, improving dentist efficiency and patient satisfaction.
  • Performed x-rays safely while adhering to radiation safety guidelines, ensuring high-quality diagnostic images for dentists'' evaluations.
  • Prepared and arranged instruments, medications, and required materials for dental procedures.
  • Documented patient dental health information, medical history, and vital signs for future reference.
  • Explained treatment procedures and instructed patients on home care guidelines.
  • Created dental impressions used for diagnostics, opposing models and study casts to make crowns, bridges, and other dental prosthetics.

Office Administrator

Renewal By Anderson
01.2024 - 05.2024
  • Responsible for taking care of all paperwork that came into the Buffalo satellite office, such as job installation packs, 3rd party receipts, and sales paperwork
  • Processed all “live checks”, entered prospective leads into the management system and handled inbound phone calls

BDC Service Scheduler

Lia Honda
09.2023 - 01.2024
  • Established and adjusted appointments for the service department
  • Made outgoing calls and took incoming calls
  • To increase business, proactively reminded customers when their car was due for inspection or routine maintenance

Collector, Analyst

P&B Capital Group
04.2023 - 09.2023
  • Initially hired as a collector to reach out to consumers via phone to collect various delinquent accounts that our office handled, such as smile direct, balance credit, purchasing power accounts etc
  • After a brief onboarding period, was promoted to role of performance analyst
  • Analyzed performance reports for each individual collector and monitored all communications with consumers

Receptionist, Interviewer

SPS Temporaries
06.2022 - 04.2023
  • As a front desk receptionist, took incoming calls about available job positions and scheduled appointments for job applications and interviews
  • Handled on-boarding paperwork, including I-9s and tax forms, filed paperwork and applications
  • After 6 months, moved up to a position interviewing clients actively searching for work, placing them at the appropriate job site based on their skills and qualifications
  • Trained the new receptionist who filled my old position

BDC Sales Representative

Delacy Ford
03.2022 - 06.2022
  • Documented and updated customer sales inquiry records.
  • Tracked guest data and sales metrics and entered in company database.
  • Scheduled and confirmed customer appointments.
  • Communicated with customer via telephone, email and internet chats to bolster service availability.
  • Resolved customer issues quickly to recapture the customer's loyalty and maintain the sale.
  • Maintained robust inventory of available products, avoiding delivery delays and maximizing profits.

Education

High School -

Williamsville North High School
Williamsville, NY
01.2016

Skills

  • Multi-phone systems
  • Strong computer skills
  • Navigate multiple monitors
  • Multi-tasking

Timeline

Dental Assistant

Aspen Dental
05.2024 - 09.2024

Office Administrator

Renewal By Anderson
01.2024 - 05.2024

BDC Service Scheduler

Lia Honda
09.2023 - 01.2024

Collector, Analyst

P&B Capital Group
04.2023 - 09.2023

Receptionist, Interviewer

SPS Temporaries
06.2022 - 04.2023

BDC Sales Representative

Delacy Ford
03.2022 - 06.2022

High School -

Williamsville North High School
Olivia DePlato